CRM Manager

Security and Intelligence Services (SIS)

4 - 6 years

3 - 5 Lacs

ludhiana

Posted:16 hours ago| Platform:

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Skills Required

operations crm event planning event promotion

Work Mode

Work from Office

Job Type

Full Time

Job Description

Coordinate and communicate with clients regarding possession schedules.
Arrange housekeeping and refreshments for clients during handover.
Welcome clients, explain possession procedures including FM and inventory checks.
Facilitate client unit inspections, provide inventory lists, and record snags.
Ensure snag rectification within TAT and share completion updates with clients.
Accept keys, arrange signoff on inventory lists, and hand over units.
Share moving-in processes including utilities, payments, and maintenance procedures.
Upload snag lists (if any), inventory lists, and possession letters onto the database.
Verify client documents and handle all post-sale CRM activities.
Forward maintenance agreements to projects/service providers for signature.
Issue possession offers/OOP with car parking details and share with site/project teams.

Ability to coordinate across departments and manage client escalations effectively.
Proficiency in MS Office and CRM tools.

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