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Jobs in pune
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Godrej Properties
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CRM Lead- Senior Manager

CRM Lead- Senior Manager

Godrej Properties

10 - 20 years

|

20 - 35 Lacs

Posted:None| Platform:

Apply

Skills Required

escalation management crm lead handover sfdc registration documentation agreements collections post sales

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Overview:

Key Responsibilities:

Lead the site CRM team and serve as the primary contact for customers.
Manage customer queries, complaints, and escalations effectively.
Coordinate with internal teams for timely resolution of issues.
Ensure smooth handover of units and manage possession process.
Maintain CRM data and generate periodic reports.
Drive customer engagement activities at the site.

Requirements:

Graduate with 10-15 years of experience in CRM / Customer Service, preferably in real estate.
Strong communication, problem-solving, and interpersonal skills.
Ability to work independently at the site location.

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Godrej Properties

Real Estate

Mumbai

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