CRM Lead- Senior Manager Godrej Properties

10.0 - 20.0 years

20 - 35 Lacs

pune

Work from Office

Role Overview: We are looking for a CRM Site Lead to manage and enhance customer relationships at our Mamurdi project site. The role involves ensuring high customer satisfaction, handling escalations, coordinating with internal teams, and driving post-sales customer service initiatives. Key Responsibilities: Lead the site CRM team and serve as the primary contact for customers. Manage customer queries, complaints, and escalations effectively. Coordinate with internal teams for timely resolution of issues. Ensure smooth handover of units and manage possession process. Maintain CRM data and generate periodic reports. Drive customer engagement activities at the site. Requirements: Graduate with 10-15 years of experience in CRM / Customer Service, preferably in real estate. Strong communication, problem-solving, and interpersonal skills. Ability to work independently at the site location.

Posted Date not available

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