Job
Description
Role Overview: As the CRM Lead at Gamlaa Bioscapes, you will be responsible for leading and mentoring a team to ensure top-notch client engagement and service delivery. Your role will involve building and managing relationships with key client accounts, collaborating with internal teams for efficient service delivery, monitoring customer satisfaction metrics, and identifying opportunities for account growth. Key Responsibilities: - Lead and mentor a CRM team to ensure high-quality client engagement and service delivery. - Build, manage, and strengthen relationships with key client accounts. - Coordinate with cross-functional internal teams for timely service delivery and effective issue resolution. - Monitor, analyze, and report customer satisfaction metrics, renewals, and retention performance. - Identify and drive upselling and cross-selling opportunities to maximize account value. - Oversee CRM data management, documentation accuracy, and account performance tracking. - Ensure adherence to CRM processes, optimize workflows, and contribute to continuous improvement. Qualifications Required: - Excellent communication, leadership, and interpersonal skills. - Strong proficiency in Excel & PowerPoint. - Problem-solving mindset with a client-first approach. - Ability to efficiently manage multiple clients, team members, and stakeholders. - Strong analytical ability and strategic account management capabilities. Role Overview: As the CRM Lead at Gamlaa Bioscapes, you will be responsible for leading and mentoring a team to ensure top-notch client engagement and service delivery. Your role will involve building and managing relationships with key client accounts, collaborating with internal teams for efficient service delivery, monitoring customer satisfaction metrics, and identifying opportunities for account growth. Key Responsibilities: - Lead and mentor a CRM team to ensure high-quality client engagement and service delivery. - Build, manage, and strengthen relationships with key client accounts. - Coordinate with cross-functional internal teams for timely service delivery and effective issue resolution. - Monitor, analyze, and report customer satisfaction metrics, renewals, and retention performance. - Identify and drive upselling and cross-selling opportunities to maximize account value. - Oversee CRM data management, documentation accuracy, and account performance tracking. - Ensure adherence to CRM processes, optimize workflows, and contribute to continuous improvement. Qualifications Required: - Excellent communication, leadership, and interpersonal skills. - Strong proficiency in Excel & PowerPoint. - Problem-solving mindset with a client-first approach. - Ability to efficiently manage multiple clients, team members, and stakeholders. - Strong analytical ability and strategic account management capabilities.
