CRM Lead

Customer Relationship Manager

We are looking for an experienced customer relationship manager to be responsible for engaging

with key customers by building and preserving trusting relationships. The customer relationship

manager will constantly identify opportunities to grow the customer base and build positive

relationships with new clients. You should also be strategic and analytical when finding solutions

to problems to ensure maximum client satisfaction.

To be successful as a customer relationship manager, you should possess excellent

communication skills and maintain the core values of the organisation. You will conduct quality

assurance surveys to determine customer satisfaction and use the findings to improve on areas

of complaint. Ultimately, an outstanding customer relationship manager will work closely with

sales and accounts managers to ensure that all staff preserves relationships with clients.

Customer Relationship Manager

Responsibilities:

● Building and maintaining profitable relationships with key customers.

● Overseeing the relationship with customers handled by your team.

● Resolving customer complaints quickly and efficiently.

● Keeping customers updated on the latest products in order to increase

sales.

● Meeting with managers in the organisation to plan strategically.

● Expanding the customer base by upselling and cross-selling.

● Understanding key customer individual needs and addressing these.

● Conducting business reviews using CRM programs.

● Knowing your competition and strategizing accordingly.

Customer Relationship Manager

Requirements:

● A bachelor’s degree.

● A minimum of 4 years' experience.

● Excellent interpersonal and communication skills.

● Proficient in all Microsoft applications.

● Superior product knowledge.

● A team player with leadership skills.

● Maintain a positive attitude focused on customer satisfaction.

Job Types: Full-time, Contractual / Temporary
Contract length: 12 months

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person