CRM Implementation Manager - MS Dynamics 365

Key Responsibilities

• Lead and manage end-to-end implementation of Microsoft Dynamics 365 CRM projects with a focus on Customer Service and Power Pages portals.
• Collaborate with stakeholders to understand business needs and translate them into technical solutions.
• Develop project plans, timelines, resource allocation, and ensure adherence to Agile or Waterfall methodologies.
• Design, configure, and customize Dynamics 365 Customer Service modules.
• Develop and deploy Power Pages solutions.
• Create custom workflows, Power Automate flows, and business rules to automate processes.
• Work with cross-functional teams including developers, business analysts, UI/UX designers, and integration specialists to deliver cohesive and scalable solutions.
• Integrate Dynamics 365 with other platforms such as SharePoint, Outlook, Azure services, and third-party APIs.
• Provide training and documentation to business users and support teams.
• Offer post-implementation support and continuous improvement recommendations.
• Monitor adoption and work with teams to maximize value from CRM and portal platforms.
  

Required Qualifications

• 6+ years of hands-on experience with Dynamics 365 CRM, including Customer Service modules and Power Pages.
• In-depth understanding of CRM core entities, relationships, security model, and configuration.
• Proficiency in Power Platform tools: Power Automate, Power Apps, Power Pages, and Dataverse.
• Strong experience with Portal authentication, Security roles and web roles configuration, Custom web templates and CSS/JavaScript within Power Pages
• Experience with project management methodologies (Agile/Scrum, Waterfall).
  

Preferred Qualifications

• Microsoft certifications in Dynamics 365, Power Platform, or Azure.
• Experience integrating CRM with ERP systems or third-party applications.
• Familiarity with Azure DevOps for project tracking and CI/CD processes.
• Basic knowledge of HTML, JavaScript, and Liquid templates for portal customizations