Job Title: CRM Manager – Real Estate Location: Delhi NCR Company: Sikka Group Job Type: Full-time Salary: Best as per the Industry standards Experience: 5+ years in CRM management in real estate Sikka Group is a leading real estate firm known for its innovative projects and commitment to excellence. Job Summary: The CRM Manager will be responsible for developing and managing customer relationships, optimizing the CRM system, and ensuring smooth communication between sales, marketing, and customer service teams. The ideal candidate will drive customer retention, enhance engagement, and improve overall client satisfaction in the real estate sector. Key Responsibilities: Ensure timely collection of payments and issue reminders. Develop and implement CRM strategies to enhance customer engagement and loyalty. Manage and optimize the CRM software to track and analyze customer interactions. Work closely with the sales and marketing teams to streamline customer acquisition and retention. Monitor and analyze CRM data to improve lead conversion and sales performance. Ensure seamless integration of CRM with other business applications. Conduct training sessions for staff on CRM best practices and usage. Develop automated workflows and email campaigns to nurture leads and maintain client relationships. Resolve customer concerns and enhance service delivery using CRM insights. Generate reports and dashboards to track key performance metrics. Stay updated with the latest CRM technologies and trends in the real estate industry. Key Requirements: Bachelor's/Master’s degree in Business, Marketing, or a related field. 5+ years of experience in CRM management, preferably in real estate. Proficiency in CRM software like Pinga. Strong analytical skills with a data-driven approach to decision-making. Excellent communication, problem-solving, and leadership abilities. Ability to work collaboratively with cross-functional teams. Understanding of real estate sales cycles and customer behavior. Experience in automation and lead nurturing techniques. If you are a motivated and detail-oriented professional looking to make a significant impact, we would love to hear from you! To Apply: Please send your resume to hr_hiring@sikka.in with the subject line “CRM Manager – Real Estate”. Regards, Human Resource Team Sikka Group Job Type: Full-time Pay: ₹55,000.00 - ₹100,000.00 per month Schedule: Day shift Work Location: In person Application Deadline: 03/04/2025