Crm Executive

Role & responsibilities

1. Sales & Marketing Data Management

• Prepare and manage Daily, Monthly, Quarterly, and Annual reports related to CRM, MIS, and other Sales & Marketing metrics.
  
• Ensure data accuracy, timely submission, and proper record maintenance.
  

2. Documentation & Form Management

• Oversee creation, updates, and amendments of all Sales & Marketing forms such as booking forms, villa forms, visitor feedback forms, and other departmental documents.
  
• Maintain and update sales kits, villa documentation, and related files in coordination with the Director Sales.
  

3. Back-Office Support

• Provide comprehensive back-office support to the Sales & Marketing team to ensure smooth departmental operations.
  
• Manage file indexing and overall administrative tasks of the sales office.
  
• Maintain office discipline and uphold organizational culture.
  

4. Email, Communication & Inquiry Handling

• Manage and respond to inquiries, and ensure proper follow-up by relevant teams.
  
• Execute mailers and WhatsApp communications and forward responses/feedback to the Sales Team and Management.
  
• Coordinate communication for customer relations, including special occasion greetings (birthdays/anniversaries).
  

5. Meetings & Coordination

• Attend weekly review meetings and prepare Minutes of Meetings (MOM).
  
• Coordinate effectively with internal departments such as Legal, Accounts, Civil, and Branding.
  
• Support the Accounts Department in customer payment follow-ups for Plots/Villas.
  

6. Marketing Material & Data Management

• Maintain and organize all marketing assets including logos, project promotional materials, photographs, villa plans, and other marketing data.
  
• Ensure systematic data storage, easy retrieval, and strict data security.
  

7. Exhibition & Event Support

• Provide back-office support during exhibitions, marketing events, and related activities.
  

8. Sales Process Support

• Maintain villa booking records as per the company’s SOP.
  
• Support coordination with members and prospective clients through the “Tell Us About” system.

Preferred candidate profile