CRM Executive

Company Description

Shrianand Poly is a prominent player in the Flexible Packaging industry, known for offering a diverse range of high-quality products to various sectors. Our cutting-edge machinery and robust infrastructure enable us to maintain superior quality and precision standards in every product we deliver to our clients.

Company Website: https://www.sapoly.com

Role Description

A Customer Relationship Management (CRM) executive's role is to manage and improve customer interactions. They are responsible for building and maintaining relationships with customers, and for ensuring customer satisfaction.

Responsibilities

➢ Make outbound calls to existing and potential customers to inform them about products or services.

➢ Respond to customer inquiries, complaints, and orders in a timely and friendly manner

➢ Analyze customer data and trends to identify patterns and insights

➢ Formulate and maintain profitable relationships with key customers

➢ Identify opportunities to improve the customer experience and provide feedback to relevant teams

➢ Develop strategies to expand the customer base and increase sales ➢ Making sure all the leads of the clients after placing orders are met.

➢ Ensuring your existing clients are satisfied through after-sales service.

➢ Always ask them for true feedback.

➢ Servicing the client after receiving the order till the time of collection of payment.

➢ Resolve the queries and questions of all the clients.

➢ Give or support the participants/clients about company products or services.

➢ Acting as a point of contact for complaints and escalating issues to the concern.

➢ Understand client queries and solve them in any manner.

➢ Make outbound calls to existing and potential customers to inform them about products or services.

➢ Respond to customer inquiries, complaints, and orders in a timely and friendly manner

➢ Analyze customer data and trends to identify patterns and insights

➢ Formulate and maintain profitable relationships with key customers

➢ Identify opportunities to improve the customer experience and provide feedback to relevant teams

➢ Develop strategies to expand the customer base and increase sales

Key skills & Qualification:

➢ Polite disposition.

➢ Ability of rigorous follow-up.

➢ The ability to communicate confidently – both through speaking and writing – with colleagues and clients.

➢ Ability to understand the circumstances and act accordingly.

➢ Proactive.

➢ Thorough knowledge of products/services.

➢ Always available on calls.

➢ Bachelor’s degree or related to field.

➢ Proven experience in a CRM.

➢ Good communication and interpersonal skills.

➢ Proficient in using MS Office and Excel.

If any interested or call, so share your cv on this no. 9266522816

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹35,000.00 per month

Schedule:

• Day shift

Work Location: In person