September 20, 2025 By advancecoolingtower Job Overview The CRM Executive is responsible for managing customer relationships, ensuring client satisfaction, and enhancing customer experience. The role includes handling client communications, analyzing customer data, and implementing CRM strategies to drive customer retention and loyalty. This role will work closely with the sales, marketing, and customer service teams to foster seamless interactions with customers. Key Responsibilities Act as the primary point of contact for sales team, addressing their queries, resolving issues, and ensuring a positive customer experience. Conduct follow-up communications with sales team to ensure satisfaction and assess further needs. Maintain and update customer records in the CRM system to ensure accuracy and completeness of information. Generate reports and insights from CRM data to support decision-making and improve customer interactions. Analyze customer feedback and CRM data to identify trends, common issues, and opportunities for improvement. Prepare and present reports on customer satisfaction, retention rates, and CRM performance metrics. Contribute ideas for process improvements and work on projects aimed at refining CRM practices. Assist in training new team members on CRM tools and best practices. Key Skills & Qualifications Bachelor’s degree in Mechanical Engineering, Business Administration, Marketing, or a related field. 2+ years of experience in a CRM or customer service role, preferably within [Industry]. Proficiency in CRM software (e.g., Salesforce, Zoho) and Microsoft Office Suite (Word, Excel, PowerPoint). Key Competencies Effective Communication Adaptability Time Management Data Analysis Skills Job Category: Sales/Customer Relations Job Type: Full Time Job Location: GIDC Pardi) Apply for this position Full Name * Email * Phone * Cover Letter * Upload CV/Resume *Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. * Share This Story, Choose Your Platform! Related Posts 10 Gift City Case Study 12 Adani Mundra Case Study 6 Know About Cooling Tower Fills – The Heart of CT 7 Know About CTI
September 20, 2025 By advancecoolingtower Job Description: Technical Assistant No. of positions: 3 Position Level: Entry-Level Department: Technical Operations Location: GIDC, Pardi, Gujarat Reporting to: Technical Manager/Head Job Summary We are seeking a detail-oriented and proactive Technical Assistant to join our team in the cooling tower manufacturing industry. This role is ideal for individuals looking to build their careers in a technical and administrative capacity. The candidate will provide support to ensure the smooth functioning of our operations. Key Responsibilities Documentation and Record-Keeping i) Maintain and organize technical drawings, reports, and other project-related documents. ii) Update and archive records in accordance with company protocols. iii) Prepare and edit technical documents such as user manuals and product specifications. Coordination and Communication i) Assist the technical team in coordinating with vendors, suppliers, and internal departments. ii) Schedule meetings, prepare minutes, and distribute follow-up action items. iii) Respond to technical inquiries via email or phone. Data Entry and Reporting i) Enter and update technical data into the company’s systems accurately. ii) Generate periodic reports for ongoing projects, inventory, and maintenance schedules. Support to Technical Team i) Assist in the preparation of tenders, quotations, and proposals. ii) Conduct basic research and provide support for product development or project execution. iii) Organize and manage inventory of spare parts, tools, and technical materials. Other Administrative Tasks i) Handle incoming and outgoing correspondence. ii) Ensure compliance with company policies for technical processes and documentation. iii) Provide general administrative support as needed. Skills And Qualifications Education: Diploma/Degree in Mechanical Engineering, Science, or a related technical field. Technical Knowledge: Basic understanding of mechanical or industrial equipment is a plus (cooling tower knowledge preferred but not mandatory). IT Skills: Proficient in MS Office Suite (Word, Excel, PowerPoint); familiarity with ERP systems or CAD software is an advantage. Soft Skills: Excellent organizational skills, attention to detail, and strong communication abilities. Work Ethic: Proactive, eager to learn, and capable of working in a team environment. Experience No prior experience required; training will be provided. Candidates with internships or academic projects in a related field are encouraged to apply. Perks and Benefits Competitive starting salary. On-the-job training and mentorship. Opportunities for career growth within the company. Health insurance and other standard company benefits. Job Category: Technical Operations Job Type: Full Time Job Location: GIDC Gujarat Pardi) Apply for this position Full Name * Email * Phone * Cover Letter * Upload CV/Resume *Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. * Share This Story, Choose Your Platform! Related Posts 10 Gift City Case Study 12 Adani Mundra Case Study 6 Know About Cooling Tower Fills – The Heart of CT 7 Know About CTI