CRM Executive

RSoft Technologies Private Limited

0 years

3 - 4 Lacs

chennai

Posted:17 hours ago| Platform: GlassDoor logo

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Skills Required

crm resolve data analyze support retention upselling marketing logistics reports

Work Mode

On-site

Job Type

Full Time

Job Description

Age limit:20 to 27.
Customer interaction: Handle incoming and outgoing calls, emails, and social media messages to address customer needs, complaints, and queries.
Relationship management: Build and maintain positive relationships with clients through regular follow-ups and by acting as their main point of contact.
Issue resolution: Professionally and efficiently resolve customer complaints and issues.
Data analysis: Analyze customer data to identify trends, insights, and opportunities for improvement in products or services.
Sales and retention: Support customer retention efforts and expand the customer base by identifying opportunities for upselling and cross-selling.
Cross-functional collaboration: Coordinate with other departments like sales, marketing, and logistics to ensure a seamless customer journey and to meet customer needs.
Reporting: Prepare reports on customer satisfaction, feedback, and other key performance indicators.

Job Types: Full-time, Permanent, Fresher

Pay: ₹29,930.87 - ₹37,078.11 per month

Benefits:

Provident Fund

Work Location: In person

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