Crm Executive

Company Description

ROCKLIGHT PRODUCTIONS is a motion pictures and film company headquartered in Toulouse, Occitanie, France. Renowned for its creative expertise, the company delivers high-quality productions that captivate audiences globally. With a focus on innovation and storytelling, ROCKLIGHT PRODUCTIONS has established a prominent presence in the entertainment industry. The company fosters a dynamic and collaborative work culture, making it a prime destination for professionals passionate about film and motion picture production.

Role Description

This is a full-time, on-site role based in Haryana, India, for a CRM Executive. In this role, the CRM Executive will manage customer relationships, ensure efficient communication, and handle client inquiries to enhance customer satisfaction. Responsibilities include maintaining the customer database, analyzing customer data for insights, creating reports, and collaborating with the sales and marketing teams to improve customer engagement strategies. The CRM Executive will also play a critical role in troubleshooting and solving customer issues efficiently.

Qualifications

• Proficiency in Customer Relationship Management (CRM) tools and experience in data management
• Strong analytical skills with an ability to derive insights from customer data and create comprehensive reports
• Excellent communication and interpersonal skills to build and maintain client relationships
• Experience in problem-solving and handling customer inquiries and complaints effectively
• Knowledge of sales and marketing principles, with a focus on enhancing customer engagement
• Relevant experience in customer service or CRM roles
• Ability to work independently and collaboratively in a team-oriented environment
• A Bachelor’s degree in Business Administration, Marketing, or a related field is preferred