CRM Executive

Company Description On Point Express, headquartered in Jaipur, has been a leading figure in the courier industry since 1996, providing both international and domestic shipping solutions. With nearly three decades of experience, the company is renowned for its speed, reliability, and meticulous service. On Point Express offers an intuitive booking panel and expert parcel packaging services, along with a convenient pick-up facility. With six strategically located collection points in Jaipur, supported by a global network and advanced technology, On Point Express ensures timely and secure delivery of all shipments, reflecting its long-standing reputation for trust and excellence. Role Description This is a full-time, on-site role for a CRM Executive located in Jaipur. The CRM Executive will handle day-to-day tasks including managing customer relationships, processing client requests, tracking customer interactions, and implementing CRM strategies. Daily responsibilities also include analyzing customer data, ensuring customer satisfaction, and collaborating with other departments to enhance overall customer experience. Qualifications Customer Relationship Management (CRM) and Customer Service skills Data Analysis and Reporting skills Strong Communication and Interpersonal skills Experience in using CRM Software and relevant tools Problem-Solving and Organizational skills Ability to work effectively on-site in Jaipur Bachelor's degree in Business Administration, Marketing, or related field Previous experience in a similar role is a plus Show more Show less