CRM Executive

Role Overview: You will be responsible for conducting in-depth research and analysis of potential overseas customers, mainly in Europe, through their websites and online platforms to identify business opportunities, product demand, and company credibility. Additionally, you will create and manage databases of existing and potential overseas customers, interact with European customers via email, calls, or text, handle CRM and KYC, prepare presentations and reports, manage trading accounts and invoices, analyze market trends, and ensure ISO 9001 documentation compliance. You will also participate in audits, calculate pricing for tractor parts, and use international market analysis tools. Key Responsibilities: - Conduct in-depth research and analysis of potential overseas customers, mainly in Europe, through their websites and online platforms - Create and regularly update Google Sheets of existing and potential overseas customer databases - Professionally interact with European customers via email, calls, or text to share product information, resolve queries, gather feedback, and strengthen relationships - Manage Customer Relationship Management (CRM) tools and ensure proper Know Your Customer (KYC) documentation of all European customers - Prepare impactful PowerPoint presentations and Excel reports related to customer data, market trends, sales analysis, and project updates - Create and maintain trading accounts, draft Proforma Invoices (PI), and share with clients while ensuring accuracy and compliance with export documentation standards - Regularly compile customer data, compare market pricing, product demand, and competitor activities to identify new market trends and potential business strategies - Submit daily reports to the Head of Department (HOD) outlining tasks performed, progress on leads, communication updates, and pending issues - Maintain records and documentation as per ISO 9001 standards to ensure audit readiness and smooth certification compliance - Participate as a departmental auditee during internal and external audits, providing accurate data and explanations as required - Calculate accurate pricing for tractor parts based on customer requirements, raw material costs, and margin targets while preparing quotations and commercial offers - Use tools like Dollar Business, Apollo.io, and VOLZA to analyze international markets Qualifications Required: - Bachelor's degree in Marketing or related field - Strong communication skills and ability to interact professionally with European customers - Proficiency in Microsoft Office tools such as PowerPoint, Excel, and Google Sheets - Familiarity with Customer Relationship Management (CRM) tools and Know Your Customer (KYC) processes - Knowledge of ISO 9001 documentation standards - Experience in conducting market analysis and preparing reports - Ability to participate in audits and provide accurate data and explanations Note: This job is categorized under International Marketing and is a full-time position located in Focal Point Ludhiana Phase V.,