CRM Executive

• Overseas Customer Website Analysis :
  

Conduct in-depth research and analysis of potential overseas customers, mainly in Europe, through their websites and online platforms to identify business opportunities, product demand, and company credibility.

• Data Compilation and Management:
  

Create and regularly update Google Sheets of existing and potential overseas customer databases, including accurate company addresses, contact details, product interest, and other relevant information.

• Customer Interaction and Communication:
  

Professionally Interact With European Customers Via Email, Calls, Or Text To Share Product Information, Resolve Queries, Gather Feedback, And Strengthen Relationships, Ensuring Timely Responses And Follow-ups

• CRM and KYC Handling:
  

Manage Customer Relationship Management (CRM) tools to update customer interactions, and ensure proper Know Your Customer (KYC) documentation of all European customers as per company norms.

• Presentation and Reporting:
  

Prepare impactful PowerPoint presentations and Excel reports related to customer data, market trends, sales analysis, and project updates for internal review and external communication.

• Documentation Trading Account and Proforma Invoices:
  

Create and maintain trading accounts, draft Proforma Invoices (PI), and share with clients while ensuring accuracy and compliance with export documentation standards.

• Data Comparison and Market Analysis:
  

Regularly compile customer data, compare market pricing, product demand, and competitor activities to identify new market trends and potential business strategies.

• Daily Reporting and Work Management:
  

Submit daily reports to the Head of Department (HOD), outlining the tasks performed, progress on leads, communication updates, and pending issues for better workflow management.

• ISO 9001 Documentation Compliance:
  

Maintain records and documentation as per ISO 9001 standards to ensure audit readiness and smooth certification compliance of the department.

• Acting as Auditee in Departmental Audits:
  

Participate as a departmental auditee during internal and external audits, providing accurate data and explanations as required by the auditors.

• Price Calculations and Costing:
  

Calculate accurate pricing for tractor parts based on customer requirements, raw material costs, and margin targets while preparing quotations and commercial offers.

• International Market Analysis Tools:
  

Use tools like Dollar Business, Apollo.io, and VOLZA to analyze international markets.

Job Category:

International Marketing

Job Type:

Full Time

Job Location:

Focal Point Ludhiana Phase VApply for this positionFull Name *Email *Phone *Cover Letter *Upload CV/Resume *Allowed Type(s): .pdf, .doc, .docxBy using this form you agree with the storage and handling of your data by this website. *