CRM Executive (Jewellery, Female)

Job description:

Job Title: CRM Executive

Company: Navrasa Fine Jewels Pvt. Ltd.
Location: Jaipur, RajasthanDepartment: OperationsJob Type: Full-TimeSalary: ₹15,000 – ₹20,000 per month (CTC)

Relocation: Candidates must be located in Jaipur or willing to relocate before joining.

Job Types: Full-time, Permanent

About the Company

Navrasa Fine Jewels Pvt. Ltd. is a luxury jewellery brand recognized for its timeless designs and exceptional craftsmanship. We specialize in handcrafted fine jewellery that brings together traditional artistry and modern elegance. As we continue to grow, we are looking to hire a capable and customer-centric CRM Executive to join our Jaipur-based team.

Position Overview

We are seeking a well-organized and communicative CRM Executive to oversee customer engagement, build long-term client relationships, and ensure a high standard of service. This role involves active coordination with internal teams and direct interaction with our clientele.

Key Responsibilities

· Manage client relationships and communication across phone, email, WhatsApp, and social channels.

· Maintain and update the customer database (CRM) with accurate records and interaction history.

· Handle client inquiries via WhatsApp, Instagram, and showroom, follow up appointment scheduling and after sales service.

· Attend the clients and share the price sheets, catalogues, approval pieces promptly.

· Maintain lead sheet with 100% follow-up compliance

· Support customer loyalty initiatives, feedback collection, and personalized engagement.

· Achieve 25–30% conversion rate from leads to orders

· Coordinate with internal teams to ensure timely order processing, dispatch, and customer satisfaction.

· Generate basic reports from CRM data and share insights for management review.

Skills Requiresd :-

· Bachelor's degree in Business, Marketing, or a related field (preferred).

· Fresher or 1 years of relevant experience in customer relationship management, retail, or client servicing.

· Strong communication skills in English and Hindi (written and verbal).

· Familiarity with CRM software, Excel/Google Sheets, and customer communication tools.

· Good organizational and time-management skills.

· Freshers with excellent communication and a proactive attitude may also apply.

Why Work With Us

Join a growing luxury jewellery brand with a rich heritage and modern approach.

Work in a collaborative, customer-focused environment.

Competitive compensation and opportunities for career advancement.

Exposure to high-end retail operations and personalized customer experiences.

Benefits:

Paid sick time

Provident Fund

Schedule:

Day shift

Application Question(s):

Are you an immediate Joiner?

Language:

English (Required)

Location:

Work Location: In person

Note :- Require on urgent basis who can join us with immediate basis

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Paid sick time
• Provident Fund

Application Question(s):

• Are you an immediate Joiner?

Language:

• English (Required)

Location:

• Jaipur city, Rajasthan (Required)

Work Location: In person