CRM Executive Female

Key Responsibilities

• CRM System Management:Maintain and update the customer relationship management system, ensuring data accuracy and completeness.
• Customer Data Analysis:Analyze customer data to identify patterns, trends, and insights to inform business decisions and improve customer engagement.
• Lead Management:Nurture leads from marketing, make qualification calls, and convert them into hot prospects for the sales team.
• Customer Support:Respond to customer inquiries, resolve complaints, and provide support through various communication channels (phone, email, social media).
• Cross-Departmental Collaboration:Work with sales, marketing, and other teams to align strategies and ensure a seamless customer experience from lead generation to order fulfillment.
• Strategy Implementation:Develop and implement customer-focused strategies, including customer segmentation and retention programs.
• Reporting:Provide reports and insights to management on campaign effectiveness, customer behavior, and key performance indicators (KPIs).

Required Skills

• Communication Skills: Clearly and effectively convey information to customers and internal teams.
• Problem-Solving: Address customer issues and devise timely and effective solutions.
• Empathy: Understand and respond to customer needs with genuine care.
• Organization and Attention to Detail: Manage multiple tasks and ensure all customer issues and records are handled correctly.
• Technical Proficiency: Be skilled in using CRM software and other relevant platforms.
• Patience: Maintain a calm and professional demeanor when dealing with difficult situations or customers.

Career Path

• Education:A bachelor's degree in business, marketing, or a related field is often preferred.
• Experience:Prior experience in customer service, sales, or account management is highly valuable.
• Continuous Learning:Stay updated on CRM innovations, customer data analytics, and industry best practices.

Job Types: Full-time, Fresher

Pay: ₹50,000.00 - ₹60,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Ability to commute/relocate:

• Preet Vihar, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 5 years (Preferred)

Language:

• English (Preferred)

Work Location: In person