Posted:12 hours ago|
Platform:
Work from Office
Full Time
• Initiate welcome calls and emails to customers post-device handover and commissioning.
• Follow up with feedback calls and emails once service jobs are completed.
• Work closely with the Service Manager and Field Engineers to streamline service operations.
• Support field teams by providing accurate scheduling and timely information.
• Assign service engineers to breakdowns, B-check, and C-check calls.
• Monitor and track service requests to ensure timely resolution.
• Schedule appointments for service visits and monitor progress.
• Ensure optimal utilization of field engineers and maintain turnaround time (TAT) metrics.
• Maintain clear and professional communication with customers and internal stakeholders.
• Provide regular updates on service status and escalate issues when necessary.
• Bachelors degree or equivalent experience.
• Previous experience in customer service or service coordination (preferred).
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficiency in using CRM systems and scheduling tools.
• Ability to work independently and as part of a team.
Chakr Innovation
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