CRM Executive

As a Customer Relationship Manager, your role involves building and maintaining long-term relationships with both existing and new clients. You will need to understand customer needs, provide appropriate solutions or product recommendations, and follow up with clients to ensure their satisfaction. Handling customer accounts, feedback, and interactions through CRM software will be a key part of your responsibilities. Additionally, you will collaborate with internal teams such as Sales, Marketing, and Support to deliver excellent customer experiences and identify new business opportunities through client engagement. Key Responsibilities: - Build and maintain long-term relationships with existing and new clients - Understand customer needs and provide appropriate solutions or product recommendations - Follow up with clients to ensure satisfaction and resolve any issues promptly - Manage and track customer accounts, feedback, and interactions through CRM software - Coordinate with internal teams (Sales, Marketing, Support) to deliver excellent customer experiences - Handle customer complaints professionally and ensure quick resolution - Maintain accurate records of customer communication and transactions - Generate regular reports on customer satisfaction, service quality, and retention - Identify new business opportunities through client engagement Qualifications Required: - Excellent communication and interpersonal skills - Strong problem-solving and negotiation abilities - Proficiency in MS Office and CRM software (like Zoho, Salesforce, etc.) - Ability to handle multiple clients and work under pressure - Positive attitude and customer-first mindset No additional details of the company were mentioned in the job description.,