CRM & ERP Implementation Specialist - Bengaluru

Job Description

Require CRM & ERP Implementation Specialist for our client, a reputed Luxury Furniture Manufacturer. Job Description: ERP & CRM Implementation Specialist (SAP, ZOHO & Salesforce) Seeking a skilled and proactive ERP & CRM Implementation Specialist to lead and support the implementation and integration of SAP, ZOHO, and Salesforce platforms. This role will involve gathering business requirements, working on BRDs, testing applications, coordinating across departments, and collaborating with third-party vendors for seamless API integrations. The ideal candidate has a strong background in enterprise software systems, API workflows (JSON), and cross-functional project management. Key Responsibilities: Lead the end-to-end implementation of SAP, ZOHO and Salesforce solutions across the organization. Collaborate with stakeholders to gather and document Business Requirement Documents (BRDs) . Design and test system configurations, workflows, and customizations within Salesforce and SAP environments. Work on API development and integrations (JSON-based), coordinating closely with development teams and third-party vendors. Oversee the merger of third-party applications into Salesforce through necessary APIs and interface designs. Liaise with SAP teams and Salesforce teams to enable bi-directional integration and data synchronization between systems. Coordinate with vertical heads and functional teams (Sales, Finance, HR, IT, etc.) to ensure business needs are translated into technical solutions. Conduct UAT (User Acceptance Testing) and support quality assurance during software rollouts. Ensure documentation, compliance, and training related to system implementations and updates. Troubleshoot implementation issues, manage change requests, and monitor post-deployment performance. Requirements: Must-Have: Proven experience in implementing Salesforce and SAP solutions . Strong understanding of BRD creation , requirement gathering, and functional documentation. Proficiency in API integration , JSON keys , and third-party application connectivity. Hands-on experience in Salesforce testing , workflow setup, and customization. Knowledge of enterprise software integrations , especially involving SAP modules. Excellent communication and coordination skills to work across multi-functional teams and external vendors . Preferred: Salesforce or SAP certification(s). Experience in Agile or Scrum environments. Familiarity with tools such as Postman, Swagger, JIRA , or equivalent. Soft Skills: Strong analytical and problem-solving skills. Ability to handle multiple priorities and tight deadlines. Effective communication. Self-starter with a proactive approach to troubleshooting and collaboration. Job Type: Full-time Pay: ₹1,000,000.00 - ₹1,200,000.00 per year Schedule: Day shift Application Question(s): Do you have experience in implementing Salesforce and SAP solutions ? Yes / No Do you have proficiency in API integration, JSON keys, and third-party application connectivity. ? Yes / No Work Location: In person