CRM Delivery Principal

INDIA DYNAMICS PRINCIPAL

THE ROLE

We are looking for an experienced and technically strong Dynamics 365 leader to establish and scale our CRM delivery capability in India. As our India Principal, you will lead end-to-end technical delivery of Microsoft Dynamics projects for sports and entertainment clients globally. Youll be responsible for building a high-performing team, embedding delivery standards, and ensuring high-quality, scalable solutions across Dynamics Sales, Customer Service, and Power Platform.

This role is ideal for someone who thrives in a build-phase environment, is confident delivering for global teams, and wants to shape the long-term future of our Indian capability.

KEY RESPONSIBILITIES

• Technical Delivery
• Own technical delivery of Dynamics 365 projects led from India, ensuring quality, scalability, and client value.
• Oversee solution design, implementation planning, and delivery governance for global projects.
• Work alongside regional Principals and Solution Architects to align delivery with best practices and business strategy.
• Team Leadership
• Recruit, coach, and develop a team of up to 8 Dynamics professionals (consultants, developers, analysts) within the first 18 months.
• Create a high-performing, collaborative culture with clear expectations and growth pathways.
• Embed delivery discipline through robust processes, quality assurance, and training.
• Collaboration & Coordination
• Work closely with teams in EMEA and North America to deliver hybrid projects with globally distributed teams.
• Champion knowledge sharing, reusability, and process alignment across regions.
• Market Engagement
• Support presales activities for Indian prospects, including solutioning, effort estimation, and proposal development.
• Develop strong working relationships with clients and partners in India where relevant.

WHAT YOU BRING

• Deep consulting expertise and experience
• 10+ years of experience delivering Microsoft Dynamics CRM (Sales, CE/Customer Service, Power Platform) solutions.
• Proven ability to lead technical delivery across full project lifecycle, from design to go-live and post-launch optimisation.
• Experience scaling or establishing delivery teams, ideally in India and working into global/regional structures.
• Strong grasp of agile delivery processes, governance models, and quality assurance frameworks.
• Excellent communication and collaboration skills especially across time zones, cultures, and seniority levels.
• Ability to context switch between leadership, delivery oversight, and team support.
• A proactive, solutions-first mindset and a passion for building teams and capability.