CRM Delivery Principal

THE ROLE

• We are looking for an experienced and technically strong Dynamics 365 leader to establish and scale our CRM delivery capability in India. As our India Principal, you will lead end-to-end technical delivery of Microsoft Dynamics projects for sports and entertainment clients globally. Youll be responsible for building a high-performing team, embedding delivery standards, and ensuring high-quality, scalable solutions across Dynamics Sales, Customer Service, and Power Platform.
• This role is ideal for someone who thrives in a build-phase environment, is confident delivering for global teams, and wants to shape the long-term future of our Indian capability.

KEY RESPONSIBILITIES

• Technical Delivery
• Own technical delivery of Dynamics 365 projects led from India, ensuring quality, scalability, and client value.
• Oversee solution design, implementation planning, and delivery governance for global projects.
• Work alongside regional Principals and Solution Architects to align delivery with best practices and business strategy.
• Team Leadership
• Recruit, coach, and develop a team of up to 8 Dynamics professionals (consultants, developers, analysts) within the first 18 months.
• Create a high-performing, collaborative culture with clear expectations and growth pathways.
• Embed delivery discipline through robust processes, quality assurance, and training.
• Collaboration & Coordination
• Work closely with teams in EMEA and North America to deliver hybrid projects with globally distributed teams.
• Champion knowledge sharing, reusability, and process alignment across regions.
• Market Engagement
• Support presales activities for Indian prospects, including solutioning, effort estimation, and proposal development.
• Develop strong working relationships with clients and partners in India where relevant.

WHAT YOU BRING

• Deep consulting expertise and experience
• 10+ years of experience delivering Microsoft Dynamics CRM (Sales, CE/Customer Service, Power Platform) solutions.
• Proven ability to lead technical delivery across full project lifecycle, from design to go-live and post-launch optimisation.
• Experience scaling or establishing delivery teams, ideally in India and working into global/regional structures.
• Strong grasp of agile delivery processes, governance models, and quality assurance frameworks.
• Excellent communication and collaboration skills especially across time zones, cultures, and seniority levels.
• Ability to context switch between leadership, delivery oversight, and team support.
• A proactive, solutions-first mindset and a passion for building teams and capability.