CRM (Customer Relationship Manager)

Key Responsibilities:

• Manage end-to-end order processing — from order receipt to fulfillment.
• Conduct regular follow-ups with existing customers for repeat orders, payments, and service feedback.
• Coordinate with internal departments (sales, logistics, production, accounts, etc.) to ensure timely delivery and customer satisfaction.
• Understand customer requirements, identify pain points, and provide proactive solutions.
• Maintain accurate customer records and update CRM systems regularly.
• Build and maintain strong, long-term customer relationships to enhance retention and loyalty.
• Handle and resolve customer complaints or escalations promptly and professionally.
• Monitor customer satisfaction metrics and suggest improvements to enhance the customer experience.
• Prepare and share regular reports on orders, payments, and customer interactions with management.
• Support the sales team with upselling or cross-selling opportunities when applicable.

Key Skills & Competencies:

• Excellent verbal and written communication skills
• Strong coordination and follow-up abilities
• Customer-oriented with a problem-solving mindset
• Good understanding of order and payment processes
• Ability to manage multiple tasks and prioritize effectively
• Proficiency in MS Office and CRM software
• Strong interpersonal and negotiation skills

Job Types: Full-time, Permanent

Pay: ₹20,962.74 - ₹41,503.79 per month

Benefits:

• Cell phone reimbursement
• Provident Fund

Ability to commute/relocate:

• Bulandshahr, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer relationship management: 2 years (Required)
• B2B sales: 2 years (Required)

Work Location: In person