CRE (FEMALE) (TWO WHEELER: SERVICE)

A highly motivated and articulate female professional with a passion for the automobile sector. We are looking for an experienced Tele caller to join our dynamic team and drive customer engagement and service support.

Key Requirements & Qualifications

• Experience: Minimum 1-2 years of proven tele calling experience is essential, with a strong preference for candidates who have worked within the automobile, automotive sales or service.
• Communication Skills: Exceptional verbal communication in , e.g., English, Hindi, and local language]. Must be clear, persuasive, and professional.
• Industry Knowledge: Familiarity with common automotive terms, sales processes (e.g., test drive scheduling, service, follow-ups), and service processes is highly valued.
• Soft Skills: Strong listening skills, excellent phone etiquette, persistence, and a patient, customer-centric attitude.
• Technical Proficiency: Comfortable using CRM software and Microsoft Office suite (Word, Excel).

Role & Responsibilities

The Telecaller will be responsible for a range of activities crucial to our customer relationship and sales pipeline:

• Lead Generation & Nurturing: Contacting potential customers from various databases (new inquiries, existing client lists) to introduce our vehicles/services and qualify leads.
• Appointment Setting: Scheduling appointments for our sales and service teams, such as test drives or service bookings.
• Follow-up: Conducting timely follow-up calls for sales inquiries, service feedback, and post-sales satisfaction.
• Customer Relationship Management: Maintaining accurate and detailed records of all interactions and transactions in the company's CRM system.
• Product Knowledge: Quickly learning and effectively communicating the features, benefits, and current offers on our range of vehicles and services.

Job Type: Full-time

Pay: ₹8,500.00 - ₹13,500.00 per month

Benefits:

• Cell phone reimbursement

Experience:

• Customer relationship management: 1 year (Required)

Work Location: In person