Overview
At Lutron, the customer is at the heart of everything we do. As a Customer Service Specialist for Gurgaon location, you’ll play a key role in delivering exceptional support and creating meaningful experiences for our customers. Through hands-on product training, impactful customer interactions, and collaborative team initiatives, you'll not only elevate the service we provide but also grow your own career. This role offers a pathway to contribute your expertise across our customer-facing teams, driving lasting value and making a real difference every day.
- Interact with customers as the one-stop solution for all their needs from product selection to expedite requests to problem resolution
- Work through the organization as the voice of the customer to prevent and solve issues in a timely manner
- Utilize your creative and “outside of the box” thinking skills to propose solutions to the challenges of our business
- Build a strong knowledge of our innovative products & solutions
Responsibilities
As a CPS Specialist at Lutron, you will:
- Develop lighting control and shading solutions for commercial/residential/hospitality projects during specification, estimation, and quotes in the pre-sales stage.
- Manage daily workload, may include team management responsibilities.
- Provide technical solutions support for presales and post sales for Lutron’s projects in all global markets.
- Pre-Sales - Work closely with global sales team to prepare lighting control solutions, budget estimates, quotes, sales proposals for Lutron projects
- Analyze and understand electrical/lighting/architectural layouts and any other construction documents to provide appropriate solution
- Prepare wiring diagram, system layouts using AutoCAD/Lutron Designer software to be used by electrical contractor for site installation
- Coordinate with global sales and project managers to design and quote superior solutions
- Meet the project timelines
- Assist in project coordination for key specification accounts
- Stay aligned to Lutron’s culture and values
- Be passionate
- Be flexible and adaptable to changing markets
- Be an innovative thinker
- Be customer focused
- Be ethical
Qualifications
- Bachelor of Technology in Electrical, Mechanical or Electronics and Communication Engineering with an aggregate of 60% or above
- 4-7 years of experience in electrical drawing
- Familiarity with architectural, construction, and commercial project processes is an advantage.
- Proficiency in AutoCAD is beneficial.
- Experience with leading functional teams will be an added advantage.
- Understanding of the lighting control industry is a plus.
- Prior experience in customer service is desirable.
Benefits
Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com.
Lutron Electronics is an Equal Opportunity - Affirmative Action - Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics.
