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British Council
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Corporate Services Officer

Corporate Services Officer

British Council

3 - 8 years

5 - 10 Lacs

noida

Posted:2 days ago| Platform:

Apply

Skills Required

sap international operations diversity and inclusion work permit issue resolution customer service resource management financial services crm salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Purpose

The Corporate Services Officer (CSO) is responsible for managing the end-to-end delivery of corporate contracts, ensuring high standards of customer service, compliant financial management, and effective coordination with Operations and Customer Service teams. Acting as the key link between clients and internal teams after sales are closed, the CSO oversees contract execution, reporting, and feedback while supporting future business opportunities with corporate clients across the B2B, B2G, and B2I sectors.

Role Accountabilities

The Corporate Services Officer (CSO) ensures smooth delivery of corporate contracts through effective financial and resource management, client support, and coordination with internal teams. The role manages invoicing, payments, and compliance reporting; supports customer registration, onboarding, and issue resolution; oversees end-of-course reports, certificates, and client feedback; and maintains strong relationships with corporate clients in collaboration with Sales. In addition, the CSO coordinates colleagues and contractors to complete tasks to agreed standards, ensuring efficient service delivery and contributing to repeat and new business opportunities.

Role specific skills, knowledge and experience

The role requires a minimum of 3 years experience in customer management, with strong proficiency in SAP or equivalent financial software and familiarity with Salesforce or similar CRM systems. Experience in sales within large sectors such as financial services, media, pharmaceuticals, or tourism would be an added advantage.

Further Information

Language:

Strong English proficiency is crucial for this role, requiring fluency in both written and spoken communication to effectively navigate British Council systems and international operations.

Education:

A bachelors degree in any discipline is required.

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Corporate Services Officer