Corporate Services Officer

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

Role Purpose

The Corporate Services Officer (CSO) is responsible for managing the end-to-end delivery of corporate contracts, ensuring high standards of customer service, compliant financial management, and effective coordination with Operations and Customer Service teams. Acting as the key link between clients and internal teams after sales are closed, the CSO oversees contract execution, reporting, and feedback while supporting future business opportunities with corporate clients across the B2B, B2G, and B2I sectors.

Role Accountabilities

The Corporate Services Officer (CSO) ensures smooth delivery of corporate contracts through effective financial and resource management, client support, and coordination with internal teams. The role manages invoicing, payments, and compliance reporting; supports customer registration, onboarding, and issue resolution; oversees end-of-course reports, certificates, and client feedback; and maintains strong relationships with corporate clients in collaboration with Sales. In addition, the CSO coordinates colleagues and contractors to complete tasks to agreed standards, ensuring efficient service delivery and contributing to repeat and new business opportunities.

Role specific skills, knowledge and experience

The role requires a minimum of 3 years’ experience in customer management, with strong proficiency in SAP or equivalent financial software and familiarity with Salesforce or similar CRM systems. Experience in sales within large sectors such as financial services, media, pharmaceuticals, or tourism would be an added advantage.

Further Information

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email [email protected]