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3.0 - 5.0 years

4 - 6 Lacs

Hyderabad, Bengaluru, Mumbai (All Areas)

Work from Office

We are currently hiring Counselling Psychologists for one of our clients under full-time employment with Silver Oak Health. Please find the details below for your reference. Job Location: This is an onsite rotational shift role including night shifts, current openings are for Mumbai(MH),Hyderabad(TS) and Bengaluru)KA). We are looking for someone with: - Interest, energy, passion in the area mental health and well being - Must be trained and certified in counseling and trauma care - Highly proficient in the delivery of awareness and activity-based sessions - Comfortable in handling groupssessions/ peer support groups/webinars/onsite group activities -In-depth understanding of CognitiveBehavioralTherapy (CBT) / other therapy modalities and Mindfulnessconcepts - Sincere interest in working in a small team environment, and taking complete ownership of the program Job responsibilities: Familiarity with psychological screening tools and assessments Data collection, data recording, data analysis and reporting using appropriate platforms after conducting sessions Developing content and themes appropriate for the population Active engagement in implementation of intervention plans, counselling and group sessions Evaluation of need onsite, understanding and providing support as required Explaining the informed consent format and process of counselling to clients and ensuring compliance to the same Conducting one to one counselling sessions using customized approaches to help the clients better their mental health Recording the progress notes on time in the case management system Tracking progress of the clients, through emails/follow up calls/check-in/floor walks Sending introduction mails/termination mails for initiation or closure of sessions Engaging and participating in educational and training programs to continue learning and development in the area of psychology Keeping abreast with new research on therapy approaches and psychological interventions Engaging in regular supervision with assigned supervisors Keeping track of one's own mental wellbeing and take appropriate measures like personal therapy, self-care, peer support groups to prevent compassion fatigue and burn out Create content and process flow as per requirement Conduct adequate research on the topics and avoid plagiarism Co-ordinating and co-operating with the client engagement team regarding content development and process documents Delivering webinars through online platforms and delivering training sessions on site as per requirement Conducting group sessions based on themes with or without PPT Facilitating support groups and coordinating the peer support group activities Recording notes of support group activities Co-ordinate with other team members and be an active team player Co-ordination within team and in between teams for webinars content development etc Minimum knowledge in navigating and using various platforms like teams, webex Minimum skills in using MS office- PPT, Excel, word etc Candidate qualification: - Post Graduate Degree inCounseling/ ClinicalPsychology /M.Phil - Minimum 2.8 years of experience (Including Internship exp.) - Relevant certification in Behavioural modification and CBT . - Strong people skills, problem solving skills and organizational abilities - Excellent communication skills, written and verbal, across all organizational levels - High energy candidate who has the passion to be part of an innovative and growing organization Note: Please apply only if you are open to working from the office, including night shifts. As background verification (BGV) is part of the process, ensure all necessary documents starting from your masters degree certificate to employment recordsare in order. For any further information, feel free to email us at jobs@silveroakhealth.com

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0.0 years

1 - 2 Lacs

Hyderabad

Work from Office

Role: Content Moderation Requirements: The candidate must be graduate. Only FRESHERS are ELIGIBLE The candidate has to be very fluent in English The candidate must know how to read write and speak any of these 5 languages along with English: Malayalam/Bengali/Marathi/Assamese/Kannada Should be comfortable with 5 days WFO(rotational shift) and 2days rotational off Must have the basic understanding of Content Moderation Benefits: Shift Allowance Medical Benefits Transport Facilities Regards, Ekata Datta

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1.0 - 4.0 years

3 - 4 Lacs

Gurugram

Work from Office

Hiring for Content Moderation- Bengali language Under/Grad with 1 year exp can apply Salary upto- 29k in hand 24*7 Shifts 5 Days working Roster off Gurgaon Candidate should know how to read and speak bengali language Call/ Whatsapp- 9910810424 Perks and benefits Both side cab Facility PF/ESI

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0.0 - 5.0 years

1 - 1 Lacs

Vadodara

Remote

Regional Language Mandatory Eg. Gujarati, Marathi, Bengali, Speak, Read & Understand Rotational Shift Rotational w.off Laptop, Wifi, Power Back up Mandatory Immediate Joiner Understanding of Social Media Content

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2.0 - 4.0 years

2 - 3 Lacs

Hyderabad, Gurugram

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Roles and Responsibilities Manage content operations for international music streaming platforms, ensuring seamless delivery of high-quality audio tracks. 0-1 year of experience in a similar role within the music industry (content operations, content management). Proficiency in using YouTube Studio tools for managing video uploads and analytics tracking. Excellent communication skills with ability to work effectively with diverse stakeholders.

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3.0 - 6.0 years

6 - 8 Lacs

Hyderabad, Gurugram

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* Only People from Quality Analyst Domain with 3+ yr exp should come for Interview * 4+ years in Quality assurance role and 1+ as a Quality Team leader , working closely with all departments to prioritize efforts while providing timely and high quality service. Project management experience to include an understanding of business process improvement methods media industry and content moderation practices; Flexible to policy changes, shifting schedules and dedicated to standard operating protocols Expert familiarity with and quality review in all departments Excellent written, verbal, and customer service skills Comfortable communicating with all levels of management Demonstrated proficiency in multi-tasking and prioritization Clearly demonstrated passion for ensuring the success of culture of excellence and commitment to quality and customer service Passion for management and review of all quality issues to include training, customer service, communication, workflow, reporting, SLAs, coaching, appraisals, etc. • Auditing of deliverables and identifying issues and trends • Provide actionable and valuable information for TL coaching + feedback sessions and key insights for training prioritization + curriculum development Contact Person - Navjot Kumar ( Senior TA Executive in Wipro )

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3.0 - 6.0 years

6 - 8 Lacs

Hyderabad

Work from Office

* Only People from Quality Analyst Domain with 3+ yr exp should come for Interview * 4+ years in Quality assurance role and 1+ as a Quality Team leader , working closely with all departments to prioritize efforts while providing timely and high quality service. Project management experience to include an understanding of business process improvement methods media industry and content moderation practices; Flexible to policy changes, shifting schedules and dedicated to standard operating protocols Expert familiarity with and quality review in all departments Excellent written, verbal, and customer service skills Comfortable communicating with all levels of management Demonstrated proficiency in multi-tasking and prioritization Clearly demonstrated passion for ensuring the success of culture of excellence and commitment to quality and customer service Passion for management and review of all quality issues to include training, customer service, communication, workflow, reporting, SLAs, coaching, appraisals, etc. • Auditing of deliverables and identifying issues and trends • Provide actionable and valuable information for TL coaching + feedback sessions and key insights for training prioritization + curriculum development Contact Person - Navjot Kumar ( Senior TA Executive in Wipro )

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6.0 - 11.0 years

7 - 9 Lacs

Gurugram

Work from Office

We're Hiring: Assistant Manager Content Moderation (COMO) Location: IGT Solutions Pvt Ltd Industry: IT & BPM | Travel | Transportation | Hospitality Shifts: Flexible Join a global leader in IT-BPM services for the travel domain! IGT Solutions is looking for an experienced Assistant Manager to lead a Content Moderation team handling images, videos & text , including sensitive content. Key Responsibilities: Manage & motivate a team of agents handling international content moderation Monitor performance, conduct reviews & ensure daily targets (>1000 cases/agent, 99% accuracy) Deliver coaching, feedback & regular audits Collaborate with cross-functional teams (HR, Payroll, L&D, Transport) Ensure team well-being & engagement Share data insights & suggest policy/process improvements Must-Have Skills: Prior experience managing a content moderation team for an international client Strong knowledge of moderation across images, text, short videos (including afflictive content) Proficiency in team & performance management Excellent stakeholder coordination & communication Willingness to work in flexible shifts Why IGT? Work with 10,000+ travel industry experts across 15 global delivery centers. At IGT, we value innovation, inclusion, and excellence. Apply now and be part of a high-impact team driving the future of digital safety in the travel industry! #IGTSolutions #NowHiring #ContentModeration #AssistantManagerJobs #DigitalSafety #JobAlert #TravelTechCareers

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2.0 - 4.0 years

3 - 5 Lacs

Gurugram

Work from Office

We're Hiring: Team Leader Content Moderation (COMO) Location: Gurgaon | Shifts: Flexible | Experience Required: 1+ year as a Team Leader (on paper) Join IGT Solutions Pvt Ltd , a global leader in IT & BPM services for the Travel, Transportation, and Hospitality industries, and help us shape a safer digital world through effective content moderation. What Youll Be Doing: • Lead a team of 1015 agents handling image and video moderation (including afflictive content) • Drive productivity (>1000 cases/agent/day) and maintain 99% accuracy • Conduct 1:1s, weekly reviews, EWS & IDP discussions • Provide actionable data-driven insights to improve team performance • Deliver regular coaching, audits, and feedback • Ensure team well-being and collaboration with HR, L&D, Transport, and Payroll teams • Share policy/process recommendations and improvements What Were Looking For: • Minimum 1 year of proven experience as a Team Leader • Hands-on experience in content moderation (text, image, video) for international clients • Strong in performance & stakeholder management • Comfortable managing afflictive content • Willingness to work in flexible shifts Why IGT Solutions? With 10,000+ industry experts and 15 global delivery centers, IGT is redefining excellence in IT-BPM for the worlds leading travel and tech brands. Learn more: www.igtsolutions.com We’re an Equal Opportunity Employer Diversity and inclusion aren’t just buzzwords—they’re our foundation. Ready to lead with impact? Apply now and be a part of something bigger. #HiringNow #TeamLeaderJobs #ContentModeration #GurgaonJobs #IGTSolutions #LeadershipRoles #DigitalSafety #JoinOurTeam Contact Person : Nidhi Rastogi 8630322833 Share resume at nidhi.rastogi@igtsolutions.com

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1.0 - 4.0 years

1 - 4 Lacs

Hyderabad

Work from Office

HCLTech is Hiring || Digital Content Moderator || 14th & 15th June,2025|| Walk In Drive || 10.00 AM - 4.00 PM || Date: 14th & 15th June,2025 Time: 10:00 AM to 4:00 PM Location: GAR Infobahn Tower 8 & 9, ground floor Nehru ORR Service Road, Sy. No. 89 Kokapet (V), Gandipet Mandal, Hyderabad, Telangana 500075 Contact Person: Ashish Durgapal Please carry: 2 Updated Resume 1 Passport size 1 ID Proof Pan card/ Aadhar Card (Do not bring any laptops, pen drives, or electronic devices ) Designation : Associate / Analyst Responsibilities: 1. Monitor, moderate egregious content (text, image, video & sound) such as per customer's preset guidelines. 2. Approval/ rejection of content in compliance & non-compliance with customer guidelines, respectively - Child sexual abuse imagery, terrorism & violence, etc. 3. Study the content, use the knowledge base to assign the specific policy of violation, while reporting an objectionable content 4. Clock the required login hours to maintain daily utilization requirements 5. Keep track of content inflow. 6. Identify gaps/ gray areas in policies & guidelines based on ground truth data. 7. Store, document edge cases, nuanced examples among moderated content to create referenceable repositories. Skills: 1. 1+ years experience in Digital Safety / Trust & Safety domain as a content moderator, social media moderator or equivalent experience print/ digital/ TV 2. Excellent English skills oral and written. 3. Required to work in night shift hours & weekends (24*7 shifts) 4. Ability to work under pressure and make sound judgment calls; ability to handle egregious content 5. Any graduation degree **Freshers are not eligible** **Candidates with relevant background will only be considered** **Immediate to 30 days notice period candidates are preferred**

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0.0 years

0 - 2 Lacs

Hyderabad

Remote

Diversity Hiring - 1. EWS 2. Blood Disorders 3. Auto immune Diseases 4. Dwarfism 5. Rural Youth 6. LGBTQ+ 7. Locomotor Disabled Schedule : 24/7 Days off: Typically, 2 consecutive days in a week, but on one week each month (on average) they can be separated to align schedules. Location : Hyderabad Roles & Responsibilities Check the images, match with the website. Verify the content with website. Understanding sensitive content View the content, check the Brand Name and Website, Check if non-Family safe content, rate the content. etc' Skills Required Communication Skills, Problem-solving Skills, Community Management, Experience Fresher Soft skills Ability to work independently. Good communication skills, both verbal and oral Quick learner and adaptable to learn new processes, concepts, and skills. Organized and able to manage time and tasks efficiently. Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard. Have a neutral mindset towards different video content that needs classification, regardless of the content itself. Result-oriented, self-motivated, independent and inquisitive Able to thrive in a fast-paced and team-oriented environment. Interested in social media and current events.

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1.0 - 4.0 years

3 - 6 Lacs

Hyderabad

Work from Office

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Content Moderation.

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3.0 - 6.0 years

2 - 5 Lacs

Bengaluru

Work from Office

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Content Moderation.

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2.0 - 4.0 years

3 - 5 Lacs

Gurugram

Work from Office

We're Hiring: Team Leader Content Moderation (COMO) Location: Gurgaon | Shifts: Flexible | Experience Required: 1+ year as a Team Leader (on paper) Join IGT Solutions Pvt Ltd , a global leader in IT & BPM services for the Travel, Transportation, and Hospitality industries, and help us shape a safer digital world through effective content moderation. What Youll Be Doing: • Lead a team of 1015 agents handling image and video moderation (including afflictive content) • Drive productivity (>1000 cases/agent/day) and maintain 99% accuracy • Conduct 1:1s, weekly reviews, EWS & IDP discussions • Provide actionable data-driven insights to improve team performance • Deliver regular coaching, audits, and feedback • Ensure team well-being and collaboration with HR, L&D, Transport, and Payroll teams • Share policy/process recommendations and improvements What We’re Looking For: • Minimum 1 year of proven experience as a Team Leader • Hands-on experience in content moderation (text, image, video) for international clients • Strong in performance & stakeholder management • Comfortable managing afflictive content • Willingness to work in flexible shifts Why IGT Solutions? With 10,000+ industry experts and 15 global delivery centers, IGT is redefining excellence in IT-BPM for the world’s leading travel and tech brands. Learn more: www.igtsolutions.com We’re an Equal Opportunity Employer Diversity and inclusion aren’t just buzzwords—they’re our foundation. Ready to lead with impact? Apply now and be a part of something bigger. #HiringNow #TeamLeaderJobs #ContentModeration #GurgaonJobs #IGTSolutions #LeadershipRoles #DigitalSafety #JoinOurTeam Please share your resume on sonam.singh1@igtsolutions.com

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5.0 - 8.0 years

8 - 13 Lacs

Hyderabad / Secunderabad, Telangana, Telangana, India

On-site

Job description What Are We Looking For Resilience: Strong coping, emotional resilience, and stress-management skills to navigate the challenges associated with content moderation, including exposure to potentially sensitive or objectionable content. Ability to perform duties objectively, devoid of inherent biases or personal beliefs, while adhering to client policies and guidelines. Content Moderation Knowledge: In-depth knowledge of content policies, community guidelines, and online safety practices to ensure content is evaluated and handled according to industry standards. Leadership and Management Skills: Strong leadership qualities to guide and motivate a team of Content Moderators. Ability to delegate tasks effectively, manage workloads, and ensure the team operates efficiently. Decision-making skills to resolve conflicts, make tough choices, and support team members growth. Strong time management and organizational skills to prioritize tasks and meet deadlines. Communication Skills: Excellent verbal and written communication skills to convey information clearly and concisely to the team and stakeholders. Active listening skills to understand team concerns and provide constructive feedback. Problem-solving and Critical Thinking: Analytical skills to identify issues, assess situations, and find practical solutions quickly. Ability to think critically and make informed decisions under pressure, especially when dealing with sensitive content. Performance Management: Skilled in setting performance goals and monitoring team members progress. Ability to provide regular feedback and implement corrective actions or performance improvement plans as needed. Technical / Domain Proficiency: Strong understanding of the business processes and industry-specific tools required for content moderation. Ability to analyze data and generate actionable insights to improve team performance. Conflict Resolution: Capable of managing conflicts within the team and mediating disputes. Skill in maintaining professionalism and promoting team harmony, especially in high-stress situations. Adaptability and Flexibility: Openness to change and ability to adapt to evolving business requirements. Flexibility to manage unexpected challenges and adjust plans to meet team and client needs. Client and Stakeholder Management: Strong interpersonal skills to interact with clients and stakeholders effectively. Ability to understand client expectations and maintain positive relationships. Attention to Detail: Thoroughness in reviewing work for accuracy and quality. Ability to identify process gaps and areas for improvement to enhance operational efficiency. Ethical and Professional Conduct: Adherence to ethical standards and professionalism in all interactions. Commitment to confidentiality and data security to ensure the protection of client information. Roles and Responsibilities: Conducting Huddles: Lead daily Pre-Shift and Post-Shift meetings to discuss performance, process updates, and organizational initiatives, ensuring the team is aligned and informed. Task Management Guidance: Provide daily guidance to team members on how to efficiently manage their day-to-day tasks, ensuring productivity and quality standards are met. SLA and KPI Achievement: Lead the team to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) or Critical Performance Indicators (CPIs) as defined by the process and client requirements. Performance Reviews: Conduct regular performance reviews (Monthly, Quarterly, and Yearly) for the entire team. Implement Corrective Action Plans or Performance Improvement Plans when necessary to address performance gaps. Training and Quality Coordination: Collaborate with the training team to identify Training Needs (TNI) and Assessments (TNA) and develop training plans for the team. Work closely with Quality Analysts to identify areas for improvement and process gaps, ensuring corrective actions are implemented promptly. SOPs and Documentation: Create and manage Standard Operating Procedures (SOPs) and process documentation for all client deliverables, ensuring accuracy and compliance. Participate in the knowledge dissemination process to ensure that the team is fully updated on process changes. Individual Connects: Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, and provide personalized coaching and support. Performance Reporting: Provide insights and data for Weekly Business Review (WBR) and Monthly Business Review (MBR) presentations. Publish performance reports on a daily, weekly, and monthly basis to track team performance and identify trends. Leave Management: Implement a planned approach for managing team shrinkage through an effective leave management system to ensure consistent team performance. Attendance Tracking: Accurately track team attendance for billing and operational purposes, ensuring compliance with client requirements. Time Sheet Validation: Validate team time sheets bi-weekly with 100% accuracy, ensuring proper tracking and reporting for billing and payroll purposes. Security and Data Protection: Ensure adherence to all security and client data protection measures, guiding the team in following the necessary protocols and maintaining confidentiality at all times.

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2.0 - 5.0 years

2 - 5 Lacs

Gurugram

Work from Office

Quality Analyst (Data Annotation) Location: Gurgaon Role Summary: We are looking for an experienced and detail-oriented Quality Analyst to join our team in Gurgaon. This role focuses on ensuring consistent quality standards and performance across operations, identifying improvement opportunities, and collaborating with multiple teams to maintain and elevate service delivery. The ideal candidate will have a strong background in BPO or contact center operations, with specific expertise in monitoring, coaching, and implementing quality improvements. What You Will Be Doing: Quality Goal Execution: Transform quality objectives into actionable daily tasks for teams, ensuring consistent performance and zero errors. SLA Management: Lead initiatives to meet contractual SLAs related to quality audit targets, ensuring timely and accurate delivery. Risk Identification & Feedback: Identify operational risks and provide feedback with actionable recommendations based on audited interactions, adhering to specified timelines. Team Briefings: Conduct regular team briefings to discuss performance, share qualitative insights, address process updates, and review top errors identified through monitoring and Q&A sessions. Calibration & Quality Sessions: Lead calibration sessions and transaction checks with cross-functional teams to ensure the alignment and consistency of quality standards. Data Analysis: Produce and monitor variance and flux analysis to pinpoint improvement opportunities in processes and operations. Regular Performance Checks: Conduct routine checks to detect and address abnormalities, ensuring these are communicated to relevant internal teams for timely resolutions. Coaching & Mentoring: Coach agents on key performance metrics (FCR, C-SAT, AHT), provide ongoing feedback for continuous improvement, and foster a culture of self-improvement. Visual Management: Track team-wise daily and month-to-date (MTD) performance in quality, CSAT, and CCR, identifying gaps and recommending actionable solutions for improvement. Collaboration: Partner with training and supervisory teams to update training materials and address focus areas for continuous quality enhancement. Mentorship: Mentor junior team members, supporting their skill development and overall growth within the team. Client Liaison: Collaborate with clients to propose and implement quality improvement initiatives, ensuring that all recommendations align with client expectations and business goals. Knowledge & Skills: Language Proficiency: Fluency in English with strong verbal and written communication skills. Interpersonal Skills: Ability to engage and build rapport with a diverse, multicultural team. Coaching & Feedback: Strong coaching skills, with the ability to provide constructive feedback and support team development. Analytical & Listening Skills: Excellent listening abilities and strong analytical skills to identify issues, suggest improvements, and drive data-based decisions. Experience: At least 1 year of experience in a similar role within a BPO or contact center environment. Experience in chat processes is mandatory. Technical Skills: Proficiency in MS Office (Excel, Word, PowerPoint). Education: Graduate in any discipline. Whats Expected: Ability to mentor and coach teams, driving continuous improvement in quality performance. Passion for delivering measurable quality outcomes and client satisfaction. Strong problem-solving skills with the ability to implement data-driven solutions. Expertise in managing multiple stakeholders and clients to achieve operational excellence. What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development Promising career progression Extensive training and development throughout your tenure A world-class work culture you wont want to miss! Interested candidates can apply directly or share their resume on Nidhi Rastogi 8630322833 nidhi.rastogi@igtolutions.com

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1.0 - 4.0 years

2 - 3 Lacs

Hyderabad

Work from Office

Greetings from WIPRO, Mega walk-in drive for Experienced in Content Moderation role !!! Date of walk-in interview- 10th to 13th June'25 Timings- 9:00AM to 12:30PM Skills Required : Excellent communication skills in English Proactive and positive approach to tasks. Emotionally strong in nature, should be able to withstand inappropriate content with maturity and professionalism. Strong work ethic and ability to work with minimal supervision. Experience using internet websites and social communication tools. Should be able to follow policies & procedures diligently as prescribed by the business. Minimum 1 year experience is required . Excellent Time Management skills. Good Interpersonal & People skills with good problem-solving approach. Strong analytical and logical reasoning skills. Specifications: Work location- Hyderabad " Work from office" role. Should be flexible to work in Rotational shifts (Including night shifts) Need immediate joiners only Working days- 5 Days a week with 2 days of rotational week off. Only experienced candidates from 1- 4 years are eligible to apply Should hold minimum 1yr experience in content moderation. Qualification- Graduation (should have all documents, PC & CMM Mandatory) Only Graduates are eligible to apply. Any pursuing candidates are not eligible to apply (Graduation or Post Graduation) Should have work experience documents for entire experience (like Offer Letter, Experience Letter and Payslips) Interview Location : Wipro campus, Vendor Gate, 203, 115/1, ISB Rd, Opp. to Dominos, Financial District, Gachibowli, Nanakaramguda, Hyderabad, Telangana 500032 Please carry below mandatory documents for the interview :- Updated Resume Passport size photograph (taken in last 6months) Aadhar card- (Original) with recent photo updated Previous/Current organization last 3 months Pay slips. All previous & recent organizations offer & experience letters. Provisional certificate of highest qualification issued by University (Graduation/ Post Graduation) Thanks & Regards, Wipro TA Team

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1.0 - 4.0 years

2 - 3 Lacs

Hyderabad

Work from Office

Greetings from WIPRO, Mega walk-in drive for Experienced in Content Moderation role !!! Date of walk-in interview- 9th to 13th June'25 Timings- 9:00AM to 12:30PM Skills Required : Excellent communication skills in English Proactive and positive approach to tasks. Emotionally strong in nature, should be able to withstand inappropriate content with maturity and professionalism. Strong work ethic and ability to work with minimal supervision. Experience using internet websites and social communication tools. Should be able to follow policies & procedures diligently as prescribed by the business. Minimum 1 year experience is required . Excellent Time Management skills. Good Interpersonal & People skills with good problem-solving approach. Strong analytical and logical reasoning skills. Specifications: Work location- Hyderabad " Work from office" role. Should be flexible to work in Rotational shifts (Including night shifts) Need immediate joiners only Working days- 5 Days a week with 2 days of rotational week off. Only experienced candidates from 1- 4 years are eligible to apply Should hold minimum 1yr experience in content moderation. Qualification- Graduation (should have all documents, PC & CMM Mandatory) Only Graduates are eligible to apply. Any pursuing candidates are not eligible to apply (Graduation or Post Graduation) Should have work experience documents for entire experience (like Offer Letter, Experience Letter and Payslips) Interview Location : Wipro campus, Vendor Gate, 203, 115/1, ISB Rd, Opp. to Dominos, Financial District, Gachibowli, Nanakaramguda, Hyderabad, Telangana 500032 Please carry below mandatory documents for the interview :- Updated Resume Passport size photograph (taken in last 6months) Aadhar card- (Original) with recent photo updated Previous/Current organization last 3 months Pay slips. All previous & recent organizations offer & experience letters. Provisional certificate of highest qualification issued by University (Graduation/ Post Graduation) Thanks & Regards, Wipro TA Team

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1.0 - 5.0 years

24 - 84 Lacs

Hyderabad

Work from Office

Job Summary: We are looking for a dynamic and organized Meetings & Content Management Specialist to support our internal and external communications through effective meeting facilitation and content handling. Meeting Hosting Content Health insurance Provident fund

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1.0 - 5.0 years

4 - 5 Lacs

Gurugram

Work from Office

Hi We are looking to hire candidates for Content Moderation Role ( B-Tech Not Eligible ) Exp : Min 1 Year in Content Moderation Sal : Max 5.5 LPA Whatsapp Your CV @ 9721919721 Qualification : Graduate (No B-Tech) Daily Walkin : Outpace Consulting , C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Key Responsibilities: Content Review and Moderation: Reviewing user-generated content across various formats (text, images, videos, audio) to ensure compliance with platform guidelines and policies. Enforcement of Policies: Identifying and removing content that violates platform rules, including hate speech, harassment, illegal content, spam, scams, and other harmful or offensive material. Reporting and Escalation: Reporting suspicious or problematic content to appropriate teams for further review or action. User Report Handling: Addressing user reports of content violations, resolving disputes, and explaining moderation decisions to users. Policy Interpretation and Application: Understanding and applying platform policies and guidelines consistently and fairly. Collaboration and Communication: Collaborating with other teams (e.g., product, legal, engineering) to improve moderation tools, processes, and policies. Continuous Improvement: Identifying opportunities to improve content moderation workflows and effectiveness. Skills and Qualifications: Excellent English Language Skills: Strong comprehension and communication skills are essential for understanding and applying policies. Strong Critical Thinking and Judgment: The ability to assess content and make decisions about whether it violates policies. Attention to Detail: The ability to carefully review content and identify potential violations. Cultural Sensitivity: Awareness of different cultural contexts and the ability to navigate nuanced content. Understanding of Social Media and Online Communities: Familiarity with the online landscape and how users interact. Ability to Work Under Pressure: The ability to handle a high volume of content and respond to urgent situations. Ability to Work Independently and as Part of a Team: The ability to work autonomously while also collaborating with others.

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1.0 - 6.0 years

3 - 4 Lacs

Gurugram

Work from Office

Urgent requirement for Bengali Content Moderator Undergrad/Grad with 1 year any exp can apply Salary upto 29k in hand Rotational Shifts Rotational Offs 5 Days working Loc- Gurgaon Candidate should have reading and speaking bengali skills in bengali Perks and benefits PF+ESI Cab/Cab allowances

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1.0 - 4.0 years

1 - 4 Lacs

Hyderabad

Work from Office

HCLTech is Hiring || Digital Content Moderator || 7th & 8th June,2025|| Walk In Drive || 10.00 AM - 3.00 PM || Date: 7th & 8th June,2025 Time: 10:00 AM to 3:00 PM Location: Advance Business Hub, An Ascendas IT Park, Building H-01B, Phase 2, HITEC City, Hyderabad, Telangana 500081 Contact Person: Ashish Durgapal Please carry: 2 Updated Resume 1 Passport size 1 ID Proof Pan card/ Aadhar Card (Do not bring any laptops, pen drives, or electronic devices ) Designation : Associate / Analyst Responsibilities: 1. Monitor, moderate egregious content (text, image, video & sound) such as per customer's preset guidelines. 2. Approval/ rejection of content in compliance & non-compliance with customer guidelines, respectively - Child sexual abuse imagery, terrorism & violence, etc. 3. Study the content, use the knowledge base to assign the specific policy of violation, while reporting an objectionable content 4. Clock the required login hours to maintain daily utilization requirements 5. Keep track of content inflow. 6. Identify gaps/ gray areas in policies & guidelines based on ground truth data. 7. Store, document edge cases, nuanced examples among moderated content to create referenceable repositories. Skills: 1. 1+ years experience in Digital Safety / Trust & Safety domain as a content moderator, social media moderator or equivalent experience print/ digital/ TV 2. Excellent English skills oral and written. 3. Required to work in night shift hours & weekends (24*7 shifts) 4. Ability to work under pressure and make sound judgment calls; ability to handle egregious content 5. Any graduation degree **Freshers are not eligible** **Candidates with relevant background will only be considered** **Immediate to 30 days notice period candidates are preferred**

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0.0 - 1.0 years

2 - 3 Lacs

Gurugram

Work from Office

We are hiring for data annotation (E-commerce)(Back office) Profile. 6 Months experience required Graduation mandatory Salary between: 20k ctc to 25k ctc Working days: 5 Shift timings: Rotational Call or whatsApp HR Riya: 9220492616 Perks and benefits Both side cabs

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0.0 - 1.0 years

2 - 3 Lacs

Gurugram

Work from Office

We are hiring for data annotation (E-commerce)(Back office) Profile. 6 Months experience required Graduation mandatory Salary between: 20k ctc to 25k ctc Working days: 5 Shift timings: Rotational Call or whatsApp HR Nainy: 9354475254 Perks and benefits Both side cabs

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0.0 - 5.0 years

2 - 3 Lacs

Noida, New Delhi, Gurugram

Work from Office

CTC 25,000 / experience (21k in hand) 20,000 / fresher(16k in hand) Incentive - Null Assessment :- Data Annotation assessment Operations Round Graduate only 5 Day working / Rotation shift / 2 day Rotation week off Required Candidate profile HR Sadhvi share me your resume on this number 8447910644

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