About Silver Oak Health: Established in 2015, Silver Oak Health is a leader in Employee Wellbeing and Assistance Program (EWAP) for corporate customers in India. Silver Oak Health is responsible for addressing emotional wellbeing challenges of corporate employees and family members through counselling and proactive wellbeing programs like our popular Online Cognitive Behavioural Therapy (CBT). We have also recently introduced new programs for corporate customers that include POSH and DEI. We are a fast-growing company that is touching the lives of over two million lives and helping them achieve high quality of life. For more details visit www.silveroakhealth.com Job Title: Account Manager- Customer Success Location: Bangalore, KA(HSR Layout) Work Mode: Hybrid (2-3 days a week) Job Overview: Silver Oak Health is on the lookout for an Account Manager- Customer Success to join our dynamic team of Account Management professionals. If you're passionate about making a positive impact on the lives of corporate employees and want to be part of a cohesive, highly motivated team, then Silver Oak Health is the perfect place for you. The company offers excellent work culture, and an opportunity to work in a fast-growing environment. Your primary focus will be to build relationships with clients, retaining them, and identifying opportunities for cross-selling and driving revenue by recommending additional services to our existing customers. Responsibilities of the Account Manager-Customer Success : Be the primary point of contact for client inquiries and concerns, delivering prompt and professional assistance. Guide new clients through the onboarding process, ensuring they are familiar with our services and Portal/App. Regularly check in with clients to assess their satisfaction, progress, and proactively address any issues that may arise. Conduct in-person meetings, deliver mental health awareness sessions, and facilitate onsite activities with customers. Collaborate effectively with internal teams, leveraging strong relationship-building skills. Thrive in a fast-paced environment, consistently achieving EAP/consulting/sales goals. Build and nurture strong relationships with customers, driving customer retention and satisfaction. Contribute to the generation of new product ideas and drive innovation. Identify opportunities to cross-sell additional services to existing customers. Qualification : Degree in Psychology is preferred for this position. 1-2 years of experience in handling customer accounts preferably in EAP/Mental Health/Psychology background. Strong organizational skills and the ability to manage multiple tasks effectively. Exceptional communication skills, maturity, and resilience. Openness to travel for in-person customer interactions. Work Location : You will need to be based in Bangalore. However, this is a hybrid job with frequent visits required for in-person meetings/engagement at various client offices in and around Bangalore.

We are currently hiring Counselling Psychologists for one of our clients under full-time employment with Silver Oak Health. Please find the details below for your reference. Job Location: This is an onsite rotational shift role including night shifts, current openings are for Mumbai(MH),Hyderabad(TS) and Bengaluru)KA). We are looking for someone with: - Interest, energy, passion in the area mental health and well being - Must be trained and certified in counseling and trauma care - Highly proficient in the delivery of awareness and activity-based sessions - Comfortable in handling groupssessions/ peer support groups/webinars/onsite group activities -In-depth understanding of CognitiveBehavioralTherapy (CBT) / other therapy modalities and Mindfulnessconcepts - Sincere interest in working in a small team environment, and taking complete ownership of the program Job responsibilities: Familiarity with psychological screening tools and assessments Data collection, data recording, data analysis and reporting using appropriate platforms after conducting sessions Developing content and themes appropriate for the population Active engagement in implementation of intervention plans, counselling and group sessions Evaluation of need onsite, understanding and providing support as required Explaining the informed consent format and process of counselling to clients and ensuring compliance to the same Conducting one to one counselling sessions using customized approaches to help the clients better their mental health Recording the progress notes on time in the case management system Tracking progress of the clients, through emails/follow up calls/check-in/floor walks Sending introduction mails/termination mails for initiation or closure of sessions Engaging and participating in educational and training programs to continue learning and development in the area of psychology Keeping abreast with new research on therapy approaches and psychological interventions Engaging in regular supervision with assigned supervisors Keeping track of one's own mental wellbeing and take appropriate measures like personal therapy, self-care, peer support groups to prevent compassion fatigue and burn out Create content and process flow as per requirement Conduct adequate research on the topics and avoid plagiarism Co-ordinating and co-operating with the client engagement team regarding content development and process documents Delivering webinars through online platforms and delivering training sessions on site as per requirement Conducting group sessions based on themes with or without PPT Facilitating support groups and coordinating the peer support group activities Recording notes of support group activities Co-ordinate with other team members and be an active team player Co-ordination within team and in between teams for webinars content development etc Minimum knowledge in navigating and using various platforms like teams, webex Minimum skills in using MS office- PPT, Excel, word etc Candidate qualification: - Post Graduate Degree inCounseling/ ClinicalPsychology /M.Phil - Minimum 2.8 years of experience (Including Internship exp.) - Relevant certification in Behavioural modification and CBT . - Strong people skills, problem solving skills and organizational abilities - Excellent communication skills, written and verbal, across all organizational levels - High energy candidate who has the passion to be part of an innovative and growing organization Note: Please apply only if you are open to working from the office, including night shifts. As background verification (BGV) is part of the process, ensure all necessary documents starting from your masters degree certificate to employment recordsare in order. For any further information, feel free to email us at jobs@silveroakhealth.com