About Silver Oak Health: Established in 2015, Silver Oak Health is a leader in Employee Wellbeing and Assistance Program (EWAP) for corporate customers in India. Silver Oak Health is responsible for addressing emotional wellbeing challenges of corporate employees and family members through counselling and proactive wellbeing programs like our popular Online Cognitive Behavioural Therapy (CBT). We have also recently introduced new programs for corporate customers that include POSH and DEI. We are a fast-growing company that is touching the lives of over two million lives and helping them achieve high quality of life. For more details visit www.silveroakhealth.com Job Title: Account Manager- Customer Success Location: Bangalore, KA(HSR Layout) Work Mode: Hybrid (2-3 days a week) Job Overview: Silver Oak Health is on the lookout for an Account Manager- Customer Success to join our dynamic team of Account Management professionals. If you're passionate about making a positive impact on the lives of corporate employees and want to be part of a cohesive, highly motivated team, then Silver Oak Health is the perfect place for you. The company offers excellent work culture, and an opportunity to work in a fast-growing environment. Your primary focus will be to build relationships with clients, retaining them, and identifying opportunities for cross-selling and driving revenue by recommending additional services to our existing customers. Responsibilities of the Account Manager-Customer Success : Be the primary point of contact for client inquiries and concerns, delivering prompt and professional assistance. Guide new clients through the onboarding process, ensuring they are familiar with our services and Portal/App. Regularly check in with clients to assess their satisfaction, progress, and proactively address any issues that may arise. Conduct in-person meetings, deliver mental health awareness sessions, and facilitate onsite activities with customers. Collaborate effectively with internal teams, leveraging strong relationship-building skills. Thrive in a fast-paced environment, consistently achieving EAP/consulting/sales goals. Build and nurture strong relationships with customers, driving customer retention and satisfaction. Contribute to the generation of new product ideas and drive innovation. Identify opportunities to cross-sell additional services to existing customers. Qualification : Degree in Psychology is preferred for this position. 1-2 years of experience in handling customer accounts preferably in EAP/Mental Health/Psychology background. Strong organizational skills and the ability to manage multiple tasks effectively. Exceptional communication skills, maturity, and resilience. Openness to travel for in-person customer interactions. Work Location : You will need to be based in Bangalore. However, this is a hybrid job with frequent visits required for in-person meetings/engagement at various client offices in and around Bangalore.
We are currently hiring Counselling Psychologists for one of our clients under full-time employment with Silver Oak Health. Please find the details below for your reference. Job Location: This is an onsite rotational shift role including night shifts, current openings are for Mumbai(MH),Hyderabad(TS) and Bengaluru)KA). We are looking for someone with: - Interest, energy, passion in the area mental health and well being - Must be trained and certified in counseling and trauma care - Highly proficient in the delivery of awareness and activity-based sessions - Comfortable in handling groupssessions/ peer support groups/webinars/onsite group activities -In-depth understanding of CognitiveBehavioralTherapy (CBT) / other therapy modalities and Mindfulnessconcepts - Sincere interest in working in a small team environment, and taking complete ownership of the program Job responsibilities: Familiarity with psychological screening tools and assessments Data collection, data recording, data analysis and reporting using appropriate platforms after conducting sessions Developing content and themes appropriate for the population Active engagement in implementation of intervention plans, counselling and group sessions Evaluation of need onsite, understanding and providing support as required Explaining the informed consent format and process of counselling to clients and ensuring compliance to the same Conducting one to one counselling sessions using customized approaches to help the clients better their mental health Recording the progress notes on time in the case management system Tracking progress of the clients, through emails/follow up calls/check-in/floor walks Sending introduction mails/termination mails for initiation or closure of sessions Engaging and participating in educational and training programs to continue learning and development in the area of psychology Keeping abreast with new research on therapy approaches and psychological interventions Engaging in regular supervision with assigned supervisors Keeping track of one's own mental wellbeing and take appropriate measures like personal therapy, self-care, peer support groups to prevent compassion fatigue and burn out Create content and process flow as per requirement Conduct adequate research on the topics and avoid plagiarism Co-ordinating and co-operating with the client engagement team regarding content development and process documents Delivering webinars through online platforms and delivering training sessions on site as per requirement Conducting group sessions based on themes with or without PPT Facilitating support groups and coordinating the peer support group activities Recording notes of support group activities Co-ordinate with other team members and be an active team player Co-ordination within team and in between teams for webinars content development etc Minimum knowledge in navigating and using various platforms like teams, webex Minimum skills in using MS office- PPT, Excel, word etc Candidate qualification: - Post Graduate Degree inCounseling/ ClinicalPsychology /M.Phil - Minimum 2.8 years of experience (Including Internship exp.) - Relevant certification in Behavioural modification and CBT . - Strong people skills, problem solving skills and organizational abilities - Excellent communication skills, written and verbal, across all organizational levels - High energy candidate who has the passion to be part of an innovative and growing organization Note: Please apply only if you are open to working from the office, including night shifts. As background verification (BGV) is part of the process, ensure all necessary documents starting from your masters degree certificate to employment recordsare in order. For any further information, feel free to email us at jobs@silveroakhealth.com
As a Counselling Psychologist at Silver Oak Health, you will be part of a small team working towards promoting mental health and wellbeing. Your responsibilities will include conducting psychological screenings, data collection, analysis, and reporting, as well as developing content tailored to the population's needs. You will actively engage in implementing intervention plans, conducting one-on-one counselling sessions, and facilitating group sessions and support groups. It will be essential to explain the informed consent process to clients, track their progress, and ensure compliance with the program's guidelines. To excel in this role, you must have a Post Graduate Degree in Counselling or Clinical Psychology, along with at least 3 years of experience post-masters. Certification in Behavioral modification and Cognitive Behavioral Therapy (CBT) is also required. Strong communication, problem-solving, and organizational skills are essential for success in this position. Your role will involve delivering webinars, training sessions, and group activities both online and on-site. Staying updated with the latest research on therapy approaches and interventions will be crucial. Regular supervision sessions, self-care practices, and participation in educational programs are encouraged to maintain your own mental wellbeing and prevent burnout. Collaboration with the client engagement team, content development, and adherence to ethical standards in counselling are key aspects of this role. Being a team player, coordinating effectively within and between teams, and utilizing various platforms for communication and data management are also part of your responsibilities. If you are enthusiastic, energetic, and passionate about mental health, and meet the qualifications mentioned, we invite you to join our team at Silver Oak Health. This is a Work From Office (WFO) opportunity with rotational shifts, and selected candidates should be able to join within 30 days. Please note that if you have applied or interviewed for this position in the last 3 months, you are requested to refrain from reapplying. At Silver Oak Health, we are committed to fostering an inclusive work environment and encourage individuals from diverse backgrounds to apply. If you require any accommodations during the application process, please reach out to anshup@silveroakhealth.com.,
Job Title: Associate Manager Accounts Receivable (AR) Job Overview We're hiring a Finance Professional to join our growing team. If you are excited to be part of a cohesive team of highly motivated employees that are making positive impact on the lives of corporate employees, Silver Oak Health is a great company for you. Silver Oak Health is a leader in Employee Wellbeing and Assistance Program for corporate employees. We're proud of our 4.8 rating on Glassdoor from our employees. Responsibilities of the Associate Manager Accounts Receivable Oversee the full accounts receivable cycle, lead contract renewals and pricing negotiations, manage client relationships and dispute resolution, ensure compliance in revenue operations, and drive process improvements to optimise cash flow and commercial outcomes. Key responsibilities 1. Revenue Management & Accounts Receivable Oversight Oversee the end-to-end accounts receivable cycle, ensuring timely and accurate invoicing in line with contractual terms and company policies. Monitor collections performance, track overdue accounts, and implement effective recovery strategies to optimise cash flow. Prepare AR ageing reports, ensuring accuracy, and provide insights to senior management. 2. Contract & Commercial Management Lead contract renewals for existing clients, ensuring competitive terms and service continuity. Conduct pricing negotiations for new and existing clients, balancing profitability with market competitiveness. Draft, review, and finalise Engagement/ERA agreements and commercial contracts in coordination with legal and leadership teams. 3. Client Relationship & Issue Resolution Serve as a key point of contact for client billing, contractual, and commercial queries. Manage escalations related to invoicing disputes, payment delays, or contract interpretations, ensuring prompt resolution and client satisfaction. Maintain strong client relationships to support long-term revenue retention. 4. Reporting & Strategic Analysis Prepare periodic revenue, collection, and bad debt reports, with actionable insights for decision-making. Analyse client account trends to identify opportunities for improved payment terms, or risk mitigation. Support budgeting and forecasting activities with accurate receivable and contract data. Required Qualifications BCom/MCom or MBA Finance preferred. 3-5 years of accounts receivable experience must. Highly organized, collaborative and detail oriented. Flexible approach, able to operate in a fast growth environment. Equal Opportunity Employer: Silver Oak Health is an equal opportunity employer and is committed to providing equal employment opportunity regardless of sex, age, caste, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, veteran or military status, and other legally protected characteristics. At Silver Oak Health, we embrace people from diverse backgrounds and orientations and are looking to hire the best talent you require a reasonable accommodation in completing this application, interviewing, or participating in the employee selection process, please direct your inquiries to anshup@silveroakhealth.com
Work Location Bengaluru, KA/Anywhere in India Work Mode: Hybrid - HSR Layout /Remote Working Days - 5 days a week Job Description: Sitting as External Committee member of the corporate or organization Manage client relationships, addressing concerns, and ensuring satisfaction. Supervise and guide team members to achieve performance objectives. Provide mentorship, training, and professional development opportunities. Review and formation of POSH policy, Assisting the organizations in implementation of protocols of 2013 Act. Served as the escalation point on policy and process, offer solutions to HR and other stakeholders. Support Internal committee and offer knowledge and guidance. Support Internal Committee in managing sensitive employee situations and to review instances of employee sexual misconduct, including investigating and recommending disciplinary action weighing the extent of violation, fairness of action and local employment laws. Conducted capacity building and sensitization Training, assisted organizations to build procedural framework. Conducted inquiry on complaints received and addressed it with effective solutions. Assessed policy issues regarding legal risk; worked with legal advisors to ensure compliance to and understanding legislation. Helped the Internal committee in making reports and conducted Annual Internal POSH Audit. Assisted the Internal Committee have a robust operation for POSH cases Curate the Content as per the requirement of the organization and sector to create awareness on POSH Identify challenges, analyze data, and develop solutions to improve processes. Helped and Advice leadership teams of the organizations to support the Internal Committee proceedings Help organizations file annual reports at the district office Good Labour law knowledge and other procedural law Should be ready to travel within India for training sessions/client meetings/POSH Cases. Educational Qualification: LLB/LLM with min 5 years of POSH experience Key Skills Requirements: Strong leadership and team management skills. Excellent communication and interpersonal abilities. Problem-solving and critical thinking capabilities. Ability to handle multiple projects and prioritize tasks effectively. Proficiency in data analysis, reporting, and decision-making. Understanding of industry regulations and compliance standards. Open to continuous learning and adaptability. Coordinating with internal teams and clients to make sure that there are no escalations from either way.