Content Engineering Professional

Flexera Software

2 - 3 years

9 - 14 Lacs

Kolkata Mumbai New Delhi Hyderabad Pune Chennai Bengaluru

Posted:1 day ago| Platform:

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Skills Required

Procurement Product management Process automation Javascript Continuous improvement Licensing IT asset management Release management Monitoring Salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

Respond to requests to investigate content related issues, identify root cause, and remediate
Conduct research, investigate and collect data on software and hardware products from various sources and curate the data into the Data Platform
Relate data points from 3rd party vendors and product suppliers and ensure consistency, quality, and accuracy in our normalized database
Advise how data drives customer value, business use cases and decision making
Identify, analyze, and interpret trends or patterns in complex data sets
Track the latest information from the IT market and several other vertical markets (Medical, Finance and Banking) and update/maintain a comprehensive reference catalog with the most up-to-date information
Operate with consistency, quality, and accuracy in relation to our Content Operations standards
Communicate effectively with Support, Engineering and Product Management regarding enrichment, defects, data alignments and gap-fill requests
Contribute to continuous improvement initiatives and update articles on our Flexera Knowledge Base
Confidently promote our team s principles across the organization
Creating tooling and systems for better maintenance and monitoring of the content services
Understanding the system, tool, application workflows and adopt towards the same

Requirements

Engineering / MCA graduates with 2 - 3 years experience in content Ops.
Firm understanding of IT Asset Management (ITAM), software and hardware assemblies, version, edition, and release management
Familiarity of software licensing including open source and vulnerabilities.
Authoritative knowledge of at least one mainstream development language such as Java, Python, Go, or Javascript
Familiar with stored procedures in SQL/Oracle Server (Should be clear with the data normalization - collect, interpret, analyze, and report)
Familiarity with SaaS, PaaS and IaaS and Cloud products.
Strong research skills, able to investigate, locate, and collect specific information quickly and accurately
Strong reading comprehension skills, able to understand information found on web pages, product documentation, technical and marketing articles and extract specific content quickly and accurately
Comfortable dealing with huge amount of data and able to organize them according to specific rules and patterns
Familiar with ticketing tools such as Service Now, Salesforce and JIRA
Knowledge of databases, API s, SQL, scripting languages and process automation is advantageous
Strong interpersonal skills, a team player

The Following Personal Qualities Are Desired

Passionate about self-learning and active in the (local or online) tech community
Highly motivated with attention to detail and strong problem-solving skills
Self-driven and prepared to go the extra mile when the team is up against it
Achieves the right balance of confidence and respect
Ability to communicate effectively and efficiently within and between teams

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