Contact Centre Executive

As a Contact Centre Executive at WattMonk, you will be an integral part of our team, serving as the primary point of contact for our valued customers. Your role will involve providing exceptional customer service, addressing inquiries, resolving issues, and upholding a high standard of professionalism at all times. Your key responsibilities will include interacting with customers through various channels such as phone calls, emails, and chat messages. You will need to promptly and courteously assist customers, identify their concerns or technical issues, and take necessary steps to resolve them effectively. Developing a comprehensive understanding of our products and services will be crucial in providing accurate information to customers. Maintaining detailed records of customer interactions, including inquiries and resolutions, will be essential for documentation purposes. You will also be responsible for ensuring that all customer interactions meet our company's standards for professionalism and customer satisfaction. In cases where a customer's issue cannot be resolved immediately, you will escalate it to the appropriate level of support or management. Additionally, you will provide sales support by assisting with product sales, order processing, and upselling opportunities where applicable. Qualifications for this role include a Bachelor's degree, previous experience in customer service or a contact centre environment, excellent communication skills, empathy, patience, technical proficiency, problem-solving abilities, and the capacity to multitask effectively. Your ability to adapt to changing situations, collaborate with colleagues, and maintain a courteous and professional demeanor will be key to your success in this role. If you are passionate about delivering exceptional customer service and thrive in a fast-paced environment, we invite you to join our team at WattMonk and contribute to our mission of reducing customer engagement costs for solar companies.,