Contact Centre Executive

Job Summary:

We are seeking a motivated and customer-focused individual to join our team as a Contact Center Executive. The role involves handling customer inquiries, providing information about products or services, resolving complaints, and ensuring an excellent customer experience. The ideal candidate should possess strong communication skills, problem-solving abilities, and a passion for delivering outstanding service.

:

Customer Interaction:

• Respond to customer inquiries via phone, email, chat, or other communication channels.
• Provide accurate information regarding products, services, and policies.

Issue Resolution:

• Handle and resolve customer complaints in a professional and timely manner.
• Escalate complex issues to the appropriate department or supervisor when necessary.

Data Management:

• Maintain detailed and accurate records of customer interactions in the excel sheet.
• Ensure customer data confidentiality and compliance with company policies.

Team Collaboration:

• Coordinate with internal teams to address customer needs effectively.
• Share feedback and insights from customer interactions to help improve processes and services.

Performance Goals:

• Meet or exceed key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction scores.
• Continuously strive to improve personal performance and contribute to team success.

Qualifications and Skills:

Educational Background:

• High school diploma or equivalent; a bachelor’s degree is preferred.

Experience:

• Prior experience in a customer service or contact center role is an advantage.
• Familiarity with CRM tools and contact center technologies is a plus.

• Key Skills:
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask and work effectively in a fast-paced environment.
• Empathy and a customer-first attitude.
• Ability to work in a dynamic, team-oriented environment.

*

• Competitive salary and performance-based incentives.
• Professional development opportunities.
• Friendly and inclusive work culture.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Provident Fund

Ability to commute/relocate:

• Badshahpur, Gurugram, Haryana: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Experience:

• total work: 1 year (Required)

Location:

• Badshahpur, Gurugram, Haryana (Required)

Work Location: In person