43 Contact Centers Jobs - Page 2

The Sales Manager position at Wickbond Pvt Ltd in Kanpur is a full-time on-site role where you will be responsible for managing a team, ensuring customer satisfaction, and overseeing sales operations in the contact center. Your key responsibilities will include utilizing your Customer Service, Customer Satisfaction, and Contact Centers skills to lead the team effectively. Additionally, your Team Leadership and Team Management skills will be crucial in motivating and guiding the team towards achieving sales targets and driving performance. To excel in this role, you should possess strong interpersonal and communication skills to effectively interact with both the team and customers. Previous ...

You will be joining GrowByTen AdTech Pvt. Ltd. as a Call Center Specialist based in Jalandhar. Your responsibilities will include providing customer support, managing inquiries, and ensuring effective communication with customers. Working closely with the Contact Centers team, you will resolve customer issues and maintain high service satisfaction levels. To excel in this role, you should possess strong customer support and service skills, excellent verbal and written communication abilities, and experience with Contact Centers. Computer literacy and problem-solving skills are essential. The role requires both independent work and collaborative efforts within a team. Prior experience in the ...

Do you have the drive to achieve extraordinary profitable growth and brand positioning, while fostering an exceptional Omnichannel customer experience and leading a people movement To be successful in this role, we seek an individual with a robust commercial background and a keen interest in commerciality, capable of maximizing the potential of our Remote Customer Meeting Point. You should possess 10-15+ years of experience with an MBA or PG in Administration, Operations, or Service excellence, along with a minimum of 5 years in a senior leadership position overseeing large-scale BPO, contact centers, or Service delivery teams. Preferred backgrounds include experience in BPOs, airlines, bank...

The role of Call Center Associate at Vector Art involves handling inbound and outbound calls, providing exceptional customer service, addressing inquiries, and ensuring customer satisfaction. This full-time, on-site position based in Mumbai requires working UK and AUS shifts. The responsibilities include resolving issues, processing orders, and maintaining accurate customer interaction records. A high level of professionalism and the ability to manage multiple tasks efficiently are essential for success in this role. The ideal candidate should possess proficiency in computer literacy, excellent communication skills, and experience in customer service and customer experience. Familiarity with...

Job Title: Genesys Developer Location : PAN India (Hybrid) 10+ years of development and Implementation experience with contact center solutions On-premises and Cloud. Genesys Cloud, Engage, NICE, Virtual Hold, Cloud computing (AWS, Azure), Containerization (Docker, Kubernetes). Configure and troubleshoot Genesys software and hardware components. Integrate Genesys with Third-party applications and Systems. Strong development experience with Genesys Framework including IVR development /Scripting, Routing, Strategy and Reporting. Experience with troubleshooting Genesys issues, analyzing Genesys logs and identifying root causes. Ability to trace and analyze call flows within Genesys strategies (...

Role : NICE inContact Engineer Location: Gurugram Mode: Work from Office 24*7 Education and Essential Experience: 1 + years Must have exp in NICE inContact / CXone solutions, including voice, chat, email, and SMS channels. Collaborate with architecture teams to design and implement call flows, IVR systems, and backend integrations using API Good to have Contact Center domain exp Certifications in contact center management or NICE CXone platforms are advantageous IGT Solutions provides equal employment opportunities to all individuals based on job related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, cre...

Short Description for Internal Candidates Senior Executive - Contact Center, Social Media Description for Internal Candidates Customer Centricity 1. Ensure wing to wing resolution of social media cases with utmost accuracy and deliver best in class service, Final resolution to be communication to customers 2. Ensure Real Time Response on social media platform basis customer sentiments and ensure business reputation is maintained 3. Raise red flags for high aging cases and Highlight intra and inter dept errors for resolution 4. To be sensitive towards complaints and the stricter timelines, should co-ordinate with cross functions to get necessary resolution, requires follow-ups and influencing...

Who we are: Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty. At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-wor...

Job Title Lead - CRC Band/Level AVP or DVP Department Customer Retention Cell Vertical Customer Retention Cell Team (Y/N) No. of Reportees if (Y) Yes (100) Reporting Manager Job Location Jaipur State Rajasthan Candide must have experince in Vehicle Loan - Call center 1. Customer Acquisition: New customer acquisition as per the companys policies. 2. Customer Retention: Ensure customer retention to reduce customer churn and increase customer loyalty as per the companys policies. 3. File Management: Customer loan file login to disbursement TAT Management. 4. Process Improvement: Identify and implement process improvements to enhance customer experience and reduce costs. 5. Customer Feedback and...

Role : CM Helpline Expert Education - BE / BTech any specialization Experience : 5+ years of contact center experience 3+ years of experience in working with state/central government projects Experience of defining the standard operating procedure (SOP) for contact centers Experience of managing call center operations Preferred contact center certification

Role : CM Helpline Expert Education - BE / BTech any specialization Experience : 2. 5+ years of experience in the government and public sector domain Experience of working on at least 2 contact center projects/grievance redressal project Preferred Experience of working on at least 1 CM Helpline Project

Role : Procurement Expert (Project Manager) Education and Certifications - BE / BTech any specialization with MBA / PGDM / MS PRINCE2 or PMP certified (Mandatory) Experience : 5+ years of procurement experience in the government and public sector domain Preferred procurement experience for contact center projects in the government and public sector domain Preferred experience in managing bid process management of at least 100 crore project in the government and public sector domain Experience of managing 3 or more large e-governance / IT projects for the government in the capacity of team lead / project lead / project manager . Monitoring project, Bid process Management, DPR preparation

Role & responsibilities • Channels PM with strong experience in Contact centre automation in the banking sector and Digital transformation in banking sector (Prefer AI/ML skills). • Extensive experience in contact center automation for banking journeys ONLY. Candidates with contact center experience outside of banking sector will NOT be considered. • Project Manager with Banking Digital transformation experience in complex Global delivery engagement • Exceptional communication, articulation, and stakeholder management skills, with the ability to navigate complex business transformation projects. • Experience in leading business transformation projects in contact center banking domain. • Exte...

Job Title: Director Contact Centre Operations US1 Reporting to: Senior Director/AVP Location: Bangalore Working Hours/ Days: 9 Hours / 5 Days a Week Shift : Night Shift (6pm-3am) 9hr shift (There can be fortnightly/ monthly call between 06:30am-2pm IST) Team Size: 300 FTE+ Company URL: www.sagilityhealth.com Mandatory: Ideal candidature would be 14-18 + YEARS OVERALL EXPERIENCE WITH MIN 7-8 YEARS IN LEADERSHIP ROLE IN BLENDED VOICE OPERATIONS (INBOUND/ OUTBOUND/CHAT) from Contact Centre industry. This role is aimed to be leading the Ideation of Centre of Excellence in the space of Contact Centre Operations. Preferred from US Healthcare Membership/ Provider Contact Centre industry. Objectives...

Role Overview - As the CRM Lead, you will be r esponsible for developing innovative, cost effective and credible operational solutions for clients across a wide range of Industry Sectors. These solutions will include development of omnichannel contact centre and back-office operations, including digital transformation and best shoring options. You will design , implement , and optimize CRM systems to enhance business processes and i mprove customer interactions. Mandatory Skillset: Strong knowledge of CRM platforms (e.g., Salesforce, Microsoft Dynamics). Business process analysis and project management (Prince 2 advantageous). Technical expertise in integrating and optimizing technologies ac...

Dear Candidate, Please find the attached Job Description for Sprinklr role. Apply understanding of industry-specific Customer Service processes: Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media, etc.) Deploy a strong designing skill : Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media, etc...), quality monitoring, WFM, Gamification, Recording, etc. Should; be able to envision and design AI-powered customer and employee experience enhancements of the future. Bring your best skill...

Manager/Team Lead - Customer Service/Operational Management - BPO/KPO 7+ Years - Pune Location - Pune Summary - We are hiring a dynamic and experienced Customer Service Manager to lead our call center operations. This leadership role is ideal for professionals with a proven track record in managing large customer service teams, driving operational efficiency, and delivering top-tier customer experiences. If you thrive in a high-paced environment and have a passion for service excellence, wed love to connect. Your Future Employer - Join a customer-first organization that values innovation, people leadership, and data-driven decision-making. Be part of a fast-growing team that strives to deliv...

Company Summary Trek Bicycle is a global leader in the design and manufacture of bicycles and related products. We believe bicycles offer simple solutions to some of the worlds most complex problems. Were committed to breaking down the barriers that prevent people from using bicycles more oftenfor transportation, recreation, and inspiration. Our mission is simple: create products we love and take care of our customers. We value fresh ideas from anywhere, positive energy, making tough calls when needed, and turning ideas into action quickly. We’re a team that believes in doing great work—and enjoying the ride. Position Summary Trek Bicycle is seeking an innovative and accomplished Business An...