Company Summary Trek Bicycle is a global leader in the design and manufacture of bicycles and related products. We believe bicycles offer simple solutions to some of the worlds most complex problems. Were committed to breaking down the barriers that prevent people from using bicycles more oftenfor transportation, recreation, and inspiration. Our mission is simple: create products we love and take care of our customers. We value fresh ideas from anywhere, positive energy, making tough calls when needed, and turning ideas into action quickly. We’re a team that believes in doing great work—and enjoying the ride. Position Summary Trek Bicycle is seeking an innovative and accomplished Business Analyst with deep experience in contact center platforms. This key, hands-on role will serve as the primary liaison between IT infrastructure, global customer care teams, and IT and business leadership. You’ll help shape the future of our contact center experience by identifying opportunities with business partners, articulating requirements to our vendors, and delivering measurable improvements to our tools and workflows. Key Responsibilities Serve as the primary administrator for our CCaaS platform (8x8). Collaborate with vendors and internal stakeholders to enhance contact center capabilities. Gather and document business requirements into functional and technical specs. Guide solutions through the full software development lifecycle in an Agile environment. Manage and configure call flows and IVRs. Oversee integrations, including 8x8 with Microsoft Dynamics CRM and our ChatBot Platform Cognigy. Lead or participate in vendor meetings, SLAs between us and the vendor, and roadmap planning. Support global teams on outcome-focused projects and collaborate across departments. Support infrastructure in managing gateways for our global Retail and Customer Care locations Drive testing, release management, and sprint planning activities. Use tools like JIRA, Confluence, Excel, and Power BI to document and communicate clearly. Create flowcharts, storyboards, and visuals to enhance system/user interface understanding. Maintain high standards of customer service, quality, and responsiveness. Stay up to date on Contact Center technologies, AI trends, Large Language Models (LLMs), and evolving privacy regulations (e.g., GDPR). Required Qualifications Bachelor's degree in an IT-related discipline or equivalent experience. 3+ years of experience in business/systems analysis, specifically in contact center or CCaaS environments. Proficiency with 8x8, or strong experience in similar platforms (RingCentral, Genesys, Five9, Talkdesk, Cisco, SalesForce Service Cloud). Excellent verbal and written communication skills; confident facilitator and interviewer. Expert notetaking and documentation skills. Experience managing vendor relationships and driving performance. Familiarity with Agile methodologies, sprint planning, and stand-up facilitation. Ability to manage multiple concurrent projects in a fast-paced environment. Working knowledge of testing and release practices. Experience in integrations with CRM and digital channels. Strong interest in AI, analytics, and reporting tools (Excel, Power BI). Nice-to-Haves Understanding the configuration Sip Trunks and Gateways Experience with Dynamics CRM integrations. Exposure to expense management, procurement systems, or reporting platforms. Familiarity with GDPR and other privacy laws. Passion for learning new technologies and improving business processes.

Role & responsibilities HR Administration 50% Be the first point of call in HR, organise, allocate and action HR Inbox asks in conjunction with our HR Tracker Recruitment Support through advertisement posting, open position accuracy Action and process all team member updates: movements, hires, changes in employment, location, pay etc. Provide accurate HR Employee data, in the HRIS systems (Workday, Deputy, ADP) Liaise and coordinate with other departments to ensure all relevant team members are aware of employment changes. For example, Finance, Operations, Ascend, IT etc. Payroll processing–30% Run the payroll process accurately and on time. Build and maintain a strong relationship with the ADP Processing representative Handle all terminations efficiently and accurately Review timesheet data and ensure accuracy of Public Holidays, Leave and Loadings are all correct. Liaise with finance team regarding reimbursements and employee account balances Support of the HR Function– 5% Support the HR Services Manager with SOP Creation Support the HR Function with communications to employees via the Bulletin or merge emails Update the ANZ HR Sharepoint site, keeping it up to date and interesting for our teams to visit. Lead and facilitate TMOTM Trek University Champion– 10% Actioning all Trek U Customer queries, set up, password resets etc. Review Trek U content for ANZ Market Support reporting requirements Lead communication Advocacy Champion – 5% PAF Program Champion – attend and/or train Trek team to run bike session NICA Support Lead Bachelor’s Degree in HR or equivalent HR experience (Preferred) 2 year of experience in administration tasks 2-4 Year of experience in payroll Skills: Detailed oriented Task focused Problem solver Highly organised Great Communicator Time oriented Values –provides incredible hospitality to all of our teams using empathy and curiosity to solve issues Flexibility requirements Must be available for a minimum of 24 out of 26 of the payruns Work out of hours or on holidays to process the payroll. The overall expectation is that all employees consistently demonstrate behaviours that are aligned with Trek’s Values, as outlined in the Brand Book.

Role & responsibilities Senior Tax Analyst Job Description Finance and fun!? Some may think those two words don't go hand-in-hand, but if you asked our Finance team, they do at Trek Bicycle! Trek is looking for a self-motivated individual with attention to detail to fill a key seat on our growing Tax team. The Senior Tax Analyst will report directly to the Tax Manager and will be located in Waterloo, WI. This position requires an ability to work independently in a fast-paced, dynamic environment where attention to detail, analytical skills and strong communication skills are essential. Huge opportunity to learn & develop at a great company. What youll do as a Senior Tax Analyst : US & Canadian Indirect Tax Filings Review monthly transactional data for accuracy and completeness, collaborating with internal teams to develop and implement best practices for US & Canadian indirect tax filings US & Canadian Income Tax Filings Prepare Canadian / US Federal and State Income tax returns, including apportionment calculations, estimated tax payments, and filing extensions. Audits Assist with the preparation, planning and coordination of responses to information document requests, due diligence inquiries, and other tax authority requests. Process Improvement Identify and implement process improvements within tax reporting functions, optimizing current workflows and workpapers. Team Development Mentor and train junior team members, fostering growth and knowledge sharing. Problem-Solving Independently resolve complex tax issues with minimal supervision, leveraging expertise to provide actionable solutions. Special Projects Assist in tax planning initiatives and support tax technology implementation to enhance efficiency and compliance. Cross-functional Collaboration Cultivate relationships with internal and external teams to promote tax efficiencies and drive innovation. What you’ll bring to the role / what we’re looking for: Bachelor’s degree in Accounting or Finance 3+ years of tax experience Experience with corporate income tax software such as CSC Corptax, CCH Axcess, OneSource, CCH ProSystem, or comparable platforms Familiarity with Vertex O Series, PTMS, Sage Fixed Assets is a plus Advanced proficiency in Microsoft Excel & Power BI for data analysis and reporting Strong technical skills with – Excel and Business Intelligence Strong oral and written communication skills Team player, self-motivated, organized, analytical and detail oriented

Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position, you see is right for you, we encourage you to apply! Our people make all the difference in our success. Trek Bicycles has many interconnected software platforms communicating between various on-premises & cloud data centers and a variety of data sources and formats. This position reports to the Data Integrations Software Development Manager and involves skills in architecting, engineering, enhancing, and maintaining the RESTful APIs powering Treks various integrations retailer (B2B), consumer (B2C), and internal facing. Trek IT believes in custom crafted software, end-to-end ownership of products, and fast iterations. Trek provides a flexible work environment and emote work is available to well-qualified candidates. Our approach to software development is to use the best tool for the job, often taking advantage of the latest technology to solve complex problems. Our platform is based on, but not limited to, the Microsoft technology stack, specifically ASP.NET Core, hosted in Azure in multiple regions. The successful API Engineer will: Architect, design, write and deliver software to improve the availability, reliability, scalability, latency, security, resiliency and efficiency of APIs Create test plans, test, debug, and document services Configure and maintain continuous deployment to cloud systems Consider service performance, security, logging, and monitoring features Stay current with the latest API technologies, patterns, and tooling Follow and promote Agile best practices for development such as continuous integration, unit, integration and automated testing Analyze, troubleshoot and resolve issues, defects, performance and design inefficiencies Actively participate in sprint ceremonies such as daily standup and retrospectives Communicate face-to-face with peers and customers in a participatory environment Be self-motivated and require minimal supervision Be responsible for the quality and timeliness of your own work Be able to manage their own stories and seek out answers on smaller projects when BAs are not required Provide exemplary hospitality to internal and external customers Develop and maintain positive relationships with teams Give constructive feedback anytime it is necessary Be Team-Focused, Responsive and Humble Position Requirements: Bachelor's degree in Computer Science or equivalent experience 3+ years of experience with C#, OOP design patterns, source control and unit testing 3+ years of experience authoring horizontally scaled RESTful API using WebAPI or Asp.net Core 3+ years of experience with a RDBMS and/or NoSQL platforms 2+ years of experience creating light-weight, efficient APIs Ability to create clear, concise, well-documented APIs and endpoints Experience with API versioning Current with latest security protocol standards; including but not limited to HTTPS and OAuth2 Current with fully vetted authentication/encryption libraries Exceptional business & technical listening, oral, and written skills Required Software Experience: Visual Studio Visual Studio Code Postman Microsoft Office Atlassian Products (Jira, Confluence) Additional Preferred Software/Platform Experience AzureDevOps LucidChart DBeaver Postman Newman SSMS Fiddler