Contact Center Manager

About the Job

We are looking for a results-driven Manager – Operations Sales to lead and optimize our contact center operations. The ideal candidate will be responsible for managing day-to-day sales operations, meeting targets, enhancing customer satisfaction, and ensuring seamless execution of business objectives. This role requires strong leadership, analytical skills, and the ability to drive a high-performance sales team in a fast-paced environment.

Roles and Responsibilities:

Operations & Sales Management -Oversee and manage B2C Tele-Sales operations to ensure seamless execution and achievement of targets.

Team Leadership & Performance Management - Minimum team of 80-100, Directly manage team leaders and agents, ensuring effective resource allocation and goal setting.

Client & Stakeholder Management- Build strong partnerships with clients by ensuring operational alignment with their expectations.

Process Improvement & Compliance- Identify and drive continuous improvement initiatives to optimize sales and service quality.

ISMS Responsibilities:

• Follow the instructions of Function Heads, operate systems on behalf of Function Heads, and serve users authorized by Function Heads;
• Provide technical consulting assistance to Function Heads so that information systems can be built and run to best meet business objective;
• Ensure the safeguarding of information in their possession;
• Accepts responsibilities for the operation and protection of information assets; and
• Perform the work as delegated by the by the Function Head

Desires Skills and Experience:

• Experience in Telesales or insurance sales (Health/Life/Travel) is highly desirable.
• Must have experience into b2c telesales for outbound sales process.
• Prior experience in managing large sales teams in a contact center environment.
• Familiarity with CRM tools and sales analytics platforms.
• Strong leadership and team management skills.
• Proven track record in B2C sales, tele-sales, and contact center operations.
• Ability to analyze data, solve problems, and drive performance improvements.
• Excellent communication (verbal & written) and interpersonal skills.
• High level of integrity, action orientation, and perseverance.
• Strong financial acumen and ability to manage & metrics.
• Ability to handle sales pressure, motivate teams, and drive results.

What do we offer?

• Opportunity to earn good incentives
• Endless growth opportunity
• GMC – Group Medical Coverage
• Group Personal Accident Insurance
• Gratuity
• Wellness Programs Give back to society through CSR
• Continuous talent enhancement program
• Childcare facility
• Tax Saving flexi benefits

Interested Candidate can share their updated CV at kanishkabisht@policybazaar.com or WhatsApp - 9582253267