Contact Center Agent

Company Description

Maxivision Super Specialty Eye Hospitals is a leading eye care provider in India, renowned for being the country's first LASIK center since its inception in 1996. Over the years, Maxivision has built a reputation as one of the most trusted brands in comprehensive vision care services. With a presence in six Indian cities, the hospital has treated over 5 million eyes and successfully performed nearly 300,000 eye surgeries. Maxivision is dedicated to delivering innovation and excellence in eye care, offering a wide range of treatments with state-of-the-art facilities.

Role Description

This is a full-time, on-site role for a Contact Center Agent based in Banjara Hills. Responsibilities include answering incoming calls and addressing patient inquiries, scheduling appointments, assisting with customer service needs, and providing accurate information about the hospital’s services. The Contact Center Agent will work closely with patients to ensure a seamless and positive experience while maintaining professionalism and quality communication standards.

Qualifications

• Strong verbal communication, active listening, and interpersonal skills
• Proficiency in handling and resolving customer queries in a professional and empathetic manner
• Organizational skills for scheduling and managing high call volumes efficiently
• Basic computer and data entry proficiency, including familiarity with scheduling software
• Ability to work in a fast-paced, team-oriented environment
• Prior experience in a contact center or customer support role is a plus
• Knowledge of medical or healthcare industry operations is an advantage
• High school diploma or equivalent required; additional certifications in customer service or communication are beneficial