Contact Center Agent

We’re looking for a friendly and reliable Contact Center Agent to serve as the first point of contact for customer calls, messages, and inquiries. You’ll be responsible for handling inbound communication, answering questions, guiding potential customers, and directing qualified leads to the appropriate departments.

Key Responsibilities:

• Answer inbound calls and respond to messages in a timely, professional manner
• Provide accurate information about our products, services, and processes
• Identify potential customers and qualify leads based on interest and intent
• Direct high-quality leads to the relevant department or sales representative
• Log customer information for follow-up and future marketing use
• Assist with basic replies to social media comments and direct messages, when necessary
• Coordinate with the digital marketing team to improve communication strategies
• Follow up with department heads after a lead is passed on, to ensure completion
• Maintain clear records and reports of customer interactions

What We’re Looking For:

• Strong verbal and written communication skills
• A friendly, calm, and helpful attitude under pressure
• Basic familiarity with CRM systems or a willingness to learn
• Ability to multitask, stay organized, and keep accurate records
• Prior experience in a customer service or call center role is a plus

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹12,000.00 per month

Schedule:

• Day shift

Work Location: In person