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Consulting Analyst

Consulting Analyst

Cognizant

9 - 11 years

27 - 42 Lacs

Chennai

Posted:2 weeks ago| Platform:

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Skills Required

functional specifications service management consulting gap analysis documentation interpersonal skills business analysis presales analysis microsoft specifications salesforce requirement gathering automation brd writing agile communication skills crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

At least 4+ years of overall experience working in CRM technologies, and 6+ years of overall experience At least 3 – 5 years of dedicated work experience as a business analyst / functional consultant in implementation and management of business automation solutions within the space of CRM – Sales / Marketing / Service in any one or more of the following technologies: Salesforce.com, MS-CRM Candidates with at least Admin certification in SFDC is a must if Sales Force candidate. Additional consultant certifications will be an advantage. If MS, then MS-CRM certification is desirable Good process understanding of core CRM processes and associated metrics, e.g. lead-to-customer progression, omni-channel service management, etc. Experience with requirements gathering and allied documentation (requirement specification, functional specification, User stories, as-is process, to-be process, gap analysis, user / training documentation etc.) Knowledge of the agile implementation methodology. Certifications like CSM / CSPO will be an advantage Excellent communication (written and oral) and interpersonal skills, ability to communicate effectively with both technical audience and business users Experience of working in an onsite-offshore model with flexibility to adapt working hours depending on client location Proficient in presales activities and allied documentation – presentations, collaterals, POV decks, proposal response documentation etc.

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Cognizant

www.cognizant.com

IT Services and IT Consulting

Teaneck New Jersey

10001 Employees

2577 Jobs

Key People

Brian Humphries

CEO
Gina Schaefer

CFO
Ranjan Kalia

President, Cognizant North America
Katherine H. (Katie) Talarico

Chief Marketing Officer

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