Consultant Process Excellence

As a Process Improvement Manager, you will lead the design and optimization of scalable, end-to-end processes across various business functions. Your responsibilities will include conducting root cause analysis and facilitating continuous improvement workshops utilizing methodologies such as Lean, Six Sigma, or other relevant frameworks. You will be expected to create detailed process maps and documentation using tools like Visio or equivalent software. In this role, you will develop and track performance metrics focused on efficiency, cost reduction, and experience enhancements. You will also be responsible for planning, managing, and delivering large-scale transformation and process improvement projects. Additionally, you will be required to develop business cases for new initiatives, conducting ROI analysis, cost-benefit studies, and productivity projections. Your role will involve conducting stakeholder workshops and user journey mappings to gain insights into expectations and translate them into actionable plans. The ideal candidate should possess experience in designing and implementing scalable, end-to-end process solutions and have expertise in program and project management for large, complex initiatives. To be successful in this position, you should have at least 7 years of experience in process improvement, operations, or project management. Knowledge of process improvement methodologies such as Lean and Six Sigma is essential, along with hands-on experience in process mapping tools like Visio. Proficiency in data analysis and reporting using tools like Excel, Power BI, or similar software is required. A strong understanding of systems thinking, root cause analysis, and continuous improvement frameworks is also expected. If you have the ability to translate initiatives into measurable business impact in terms of cost, efficiency, and overall experience improvements, and you can effectively influence and lead cross-functional stakeholders, then you are encouraged to apply for this role.,