Consultant

Job Purpose:

• The BASIS Engneer will be responsible for providing day-to-day SAP BASIS support, monitoring system health, assisting in patching and maintenance activities, and managing routine operations
• The role supports senior engineers in ensuring high system availability, executing maintenance tasks, and managing incidents and service requests through ServiceNow

Key Accountabilities:

• Support Sr. Engineer in SAP system patching, upgrades, and maintenance activities.
• Perform system monitoring and manage day-to-day BAU (Business As Usual) BASIS tickets.
• Proactively tuning performance, capacity planning, managing bottlenecks.
• Document tasks, updates, and resolutions accurately in the ticketing system (ServiceNow).
• Execute and manage SAP transport activities across environments.
• Manage SAP background jobs and ensure smooth batch processing operations.
• Perform application patching, add-on, and support pack upgrades as per schedule.
• Execute regular system refresh, backup, and restore activities.
• Manage printer driver configuration and spool administration.
• Conduct ABAP dump and system log analysis for proactive issue identification.
• Handle RFC configuration, maintenance, and troubleshooting.
• Perform SNC configurations and manage security certificates (add/renew/remove).
• Support troubleshooting of SAP system and connectivity issues.
• Manage and execute ad-hoc BASIS operational requests.
• Provide on-call support during weekends and be available for 24x7 rotational shifts.
• Handle ServiceNow ticket management, ensuring timely response and resolution.

Key Relationships:

• Internal: BASIS Sr. Engineers, Application Support, Infrastructure & Network Teams, Database Administrators, Security Teams.
• External: SAP vendors, third-party application support, managed service partners.

Person Specification

Experience:

• Strong SAP BASIS administration experience in support and maintenance roles.
• Hands-on experience in SAP ECC/S4HANA and related SAP landscapes.
• Experience with patching, transport management, and background job scheduling.
• Exposure to working in 24x7 support environments and shift operations.

Skills / Knowledge:

• Strong understanding of SAP BASIS fundamentals and system architecture.
• Proficiency in ServiceNow or other ITSM tools for ticket management.
• Knowledge of system monitoring, RFC/SNC configuration, and transport management.
• Familiarity with certificate management and troubleshooting of SAP issues.
• Understanding of backup/restore and system refresh processes.
• Good analytical and problem-solving skills.

Behavioural Competencies:

• Strong team collaboration and communication skills.
• Proactive approach to identifying and resolving system issues.
• Flexible and adaptable to rotational shifts and on-call support requirements.
• Detail-oriented and disciplined in documentation and process adherence.
• Customer-focused with a sense of ownership and accountability.