Consultant

Job Description

Technical Consultant

Position Overview

We are seeking a skilled Installation Technical to join our client-facing team. This role requires a technical professional who specializes in software implementation and system deployment while ensuring seamless client onboarding experiences. The ideal candidate will combine strong SQL expertise with exceptional troubleshooting abilities and excellent English communication skills to deliver successful installations and client satisfaction.

Key Responsibilities

Installation Planning & Execution

• Lead end-to-end software installation and deployment projects for client environments
• Conduct pre-installation assessments to evaluate client infrastructure and system requirements
• Develop detailed installation plans and timelines tailored to client specifications
• Execute software installations, configurations, and system integrations
• Perform post-installation testing and validation to ensure optimal system performance

Client Onboarding & Support

• Serve as the primary technical point of contact during the installation process
• Guide clients through installation prerequisites and preparation activities
• Provide technical support and troubleshooting during deployment phases
• Conduct system handover sessions and knowledge transfer to client teams
• Manage installation-related escalations and ensure timely issue resolution

Configuration & Optimization

• Configure database connections and data migration processes during installations
• Write and execute SQL scripts for system setup, data import, and configuration
• Troubleshoot installation issues and performance problems
• Validate data integrity and system functionality post-installation

System Integration & Testing

• Integrate installed software with existing client systems
• Conduct comprehensive system testing to verify installation success
• Troubleshoot integration issues and compatibility problems
• Validate system functionality against client requirements and specifications
• Document installation procedures and create system configuration records

Communication & Documentation

• Communicate installation processes in clear, understandable language for client stakeholders
• Maintain regular communication with clients regarding installation progress and milestones

Provide post-installation support and guidance during system adoption phases

Qualifications

Technical Skills

• Advanced proficiency in SQL scripting and troubleshooting primarily with regards financial data
• Strong experience with relational database queries
• Proven troubleshooting and debugging skills for installation-related issues
• Experience with software deployment, system integration, and configuration management

Communication & Interpersonal Skills

• Excellent written and verbal communication skills in English
• Ability to explain complex technical concepts to diverse audiences
• Strong presentation and facilitation skills
• Active listening skills and ability to understand client needs
• Professional demeanour suitable for executive-level interactions

Experience & Education

• Bachelor's degree in Computer Science, Information Technology, or related technical field
• 3+ years of experience in software installation, deployment, or implementation roles
• Demonstrated experience in client-facing technical positions with installation focus
• Experience working with enterprise-level software installations and complex system deployments

Preferred Qualifications

• Experience with cloud platforms and software installations
• Previous experience in enterprise software implementation or system deployment
• Technical certifications in relevant installation technologies or platforms
• Experience with installation automation tools and deployment pipelines

Key Competencies

• Installation Expertise:

  Deep understanding of software deployment processes and system configuration

• Problem-Solving:

  Ability to diagnose and resolve complex installation and integration challenges

• Client Focus:

  Commitment to ensuring successful installations and smooth client onboarding experiences

• Adaptability:

  Flexibility to work with diverse software platforms and varying client environments

• Project Management:

  Ability to manage multiple installation projects and coordinate with various stakeholders