Consultant - Customer Onboarding

What we are looking to hire:

The Implementation Consultant will be responsible for coordinating implementation projects of varying size and complexity. This includes organizing and controlling project activitiesboth internally and with customerswhile managing teams, monitoring risks and opportunities, and ensuring clear communication with management and stakeholders.

• We are seeking a dynamic Implementation Consultant who thrives in a fast-paced, agile environment and can balance technical knowledge with exceptional project leadership. The ideal candidate will:
• Be a proactive problem solver with a strong ownership mindset.
• Demonstrate excellent communication and stakeholder engagement skills.
• Have a proven track record of delivering complex projects successfully.
• Show adaptability to work across teams, domains, and technologies.
• Bring both strategic thinking and attention to detail to ensure successful implementations.

Key Responsibilities

• Track implementation projects from inception to completion.
• Ensure project strategy, goals, and objectives are clearly stated and achieved.
• Direct Quality Assurance of project status documentation.
• Track, analyze, and communicate project risks and opportunities.
• Manage financial queries, including scope changes, timelines, and resource adjustments.
• Organize and lead the teams work, assign tasks, and resolve blockers.
• Maintain processes and ensure deliverables align with objectives.
• Develop training and briefing material for staff.
• Monitor project schedules, control timelines, and report progress.
• Conduct project closure activities, including outcome measurement against baseline.
• Support process improvements and maintain updated documentation.

Knowledge

• Strong understanding of the implementation project lifecycle and agile methodologies.
• Working knowledge of Linux, JSON, API, XML, SQL databases.
• Knowledge of project tracking and collaboration tools (JIRA, Excel, Microsoft Project, Confluence, SharePoint).

Skills

• Project planning, scheduling, and coordination.
• Risk identification, mitigation, and communication.
• Documentation management and quality assurance.
• Strong analytical and problem-solving skills.
• Proficiency in creating project status/tracking and resource utilization reports.
• Excellent communication, presentation, and stakeholder management skills.

Abilities

• Lead and coordinate cross-functional teams effectively.
• Manage multiple projects simultaneously in a high-volume environment.
• Adapt quickly to changing scope, timelines, and priorities.
• Drive projects to successful completion with measurable outcomes.
• Foster team collaboration and resolve blockers efficiently.
• Translate complex technical requirements into business-friendly language.

Experience Needed

• Minimum 5 years of proven experience as an Implementation Head or Consultant in an agile software development/implementation environment.
• Hands-on experience in project management and tracking tools such as JIRA and Excel (required), Microsoft Project, Confluence, and SharePoint (preferred).
• Experience handling project scope, timelines, and resource planning independently.

Equal Opportunity Employer

We are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.