Configuration Engineer

Purpose of the Job

We are seeking a highly skilled and experienced Configuration Lead to join our team who are responsible for maintaining our Dynamics 365 platform. The ideal candidate will be responsible for governing the configuration of D365 CE and FinOps to ensure there is control across systems and changes being made in BAU and projects are aligned to prevent conflicts.

Key Responsibilities and Outcomes

• Lead the configuration governance of Dynamics 365 solutions to meet business needs.
• Collaborate with stakeholders to ensure configuration changes needed are made in the right environments to support BAU and project requests.
• Provide technical guidance to stakeholders on requirements for configuration to be completed e.g. specifics of configuration files to ensure smooth uploads.
• Troubleshoot and resolve issues related to Dynamics 365 configuration uploads / movements between environments.
• Conduct training sessions and workshops for end-users to ensure effective ways of working on configuration management.
• Maintain documentation of configurations and input into solution design documentation where required.
• Communicating with key stakeholders including Project Managers, Architects and Developers to minimise conflicts in requests for configuration changes in different environments.
• Managing the interactions between the BAU and D365 rollout programme deployment tracks, in terms of configuration upload requests.

Qualifications & Technical knowledge:

• Proven experience in configuring Dynamics 365 solutions.

• Excellent problem-solving skills and attention to detail.

• Strong understanding of Dynamics 365 systems (CE, FinOps, HR) and applications (Sales, Customer Service, Field Service, Marketing, Finance, Supply Chain Management).

• Strong communication skills.
• Ability to work independently and as part of a team.
• Relevant certifications in Dynamics 365 are preferred.
• Strong working knowledge of Microsoft Power Platform and related technologies.
• Technical expertise of Microsoft Dynamics 365 ERP & CRM solutions.
• Ability to create and update documentation of processes to be shared with technical and non-technical audiences.

Personal Specification:

• Analytical thinker - resolve problems with a strong focus on attention to detail.
• Stakeholder management - engage and motivate others. Customer and business focused at all times.
• Adaptable - cope with the unexpected, manage problems.
• Communication - excellent listening plus written and spoken skills. Empathise and understand different cultures.
• Organisation - self motivated with good time management skills to manage own workload.

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