Concierge

Job Title: Concierge Executive

Location:

Experience:

Roles and Responsibilities:

• Serve as the primary liaison between patients, families, healthcare professionals (HCP) staff, and vendors, ensuring clear communication regarding services, billing, and any changes.
• Expand the inventory pool of healthcare providers (HCPs) through various channels.
• Make outbound calls to home care providers to verify availability and service offerings.
• Monitor service delivery, including tracking attendance and punctuality of home care staff, managing medical equipment, and ensuring quality service delivery.
• Ensure patient satisfaction by addressing inquiries, troubleshooting issues, and resolving concerns in a timely manner.
• Prepare patient consent forms, manage staff profiles, initiate background verification for home care staff, and draft/maintain MOUs for staff.
• Maintain up-to-date and accurate records of patient needs, preferences, and home care services provided.
• Manage digital records in the company’s platforms, tracking sheets, and ensure adherence to company policies.
• Explore upsell/cross-sell opportunities with clients based on the quality of services and patient health conditions.
• Oversee the billing process, ensuring timely invoicing, approvals for invoices, and processing refunds for HCP staff, vendors, and clients.
• Assist in executing specific tasks during company-organized health camps (BMW), ensuring proper record keeping.

Qualifications:

• Bachelor's degree preferred.
• Previous experience in customer service, healthcare, or home care settings is a plus.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Knowledge of home care services and healthcare resources is an advantage.
• Proficiency in using computer systems, mobile apps, and scheduling software.

Skills and Abilities:

• Empathy and a caring attitude towards patients and their families.
• Strong organizational skills with keen attention to detail.
• Excellent problem-solving and critical-thinking abilities.
• Ability to handle sensitive situations with discretion and professionalism.

If you're passionate about delivering quality care and have a strong customer-focused mindset, we’d love to have you on our team!

Apply Now!