A Desktop Support Engineer provides critical technical support to end-users, resolving hardware, software, and network issues to ensure seamless business operations. This role combines hands-on troubleshooting with proactive system maintenance, serving as the frontline IT resource for organizations.Key Responsibilities

Technical Support
Resolve Level 1/2 issues for desktops, laptops, printers, mobile devices, and peripherals.
Troubleshoot OS errors (Windows 10/11, macOS), application crashes (MS Office 365, Adobe), and driver conflicts.
System Management
Install, configure, and update operating systems, software, and security patches.
Manage user accounts via Active Directory/Azure AD (password resets, group policies).
Hardware Maintenance
Diagnose/replace faulty components (RAM, HDD/SSD, motherboards).
Maintain IT inventory and asset tracking.
Network & Security
Troubleshoot LAN/Wi-Fi, VPN, DNS, and DHCP issues.
Implement antivirus solutions and enforce data security protocols.
User Collaboration
Guide end-users through solutions via phone, remote tools (TeamViewer), or in-person.
Assist in onboarding/offboarding (workstation setup, access provisioning).

Qualifications

Technical Skills:
Proficiency in Windows/macOS, M365, Active Directory, and basic networking.
Hardware troubleshooting (A+ certification preferred).
Soft Skills:
Strong problem-solving, communication, and customer service abilities.
Experience:
2+ years in desktop support or related IT roles.
Familiarity with ITSM tools (ServiceNow, Jira) is a plus.

Work Environment

Location: On-site (office/corporate) with hybrid/remote flexibility.
Schedule: Standard business hours; occasional on-call/weekend support.
Salary Range: $45,000–$70,000/year (based on experience/certifications).

Skills:- Troubleshooting, Hardware troubleshooting, Hardware technician, Remote Desktop Services and Computer Networking

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