Compliance and Dispute Analyst

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Key Responsibilities:

• Manage and execute the entire refund process, ensuring timely and accurate completion.
• Communicate with candidates via email and phone to confirm refund eligibility, obtain required information, and provide updates.
• Investigate and resolve Stripe dispute cases by collecting relevant documentation, analyzing claims, and preparing formal responses.
• Maintain organized records of refund requests, supporting documents, and resolution statuses.
• Coordinate with internal teams such as Finance, Recruitment, and Compliance to ensure accuracy and transparency in all transactions.
• Monitor recurring dispute trends and escalate any issues or patterns that need managerial attention.
• Ensure all refund and dispute handling follows internal policy and payment platform guidelines (e.g., Stripe).

Qualifications:

• Prior experience in refund management, customer service, or dispute resolution preferred (especially in staffing, payroll, or fintech settings).
• Strong verbal and written communication skills.
• Excellent documentation, record-keeping, and follow-up abilities.
• Ability to multitask, prioritize, and handle confidential data professionally.
• Familiarity with Stripe or other payment processing platforms is a plus.