Customer Support Representative

Job Description

Job Title: Customer Support Representative Location: Visnagar, Gujarat Industry: US IT Bench Sales Recruitment Employment Type: Full-Time Shift: Night Shift Key Responsibilities: Act as the first point of contact for candidates regarding inquiries related to any issues in our process. Respond to and resolve customer queries via phone, email, and chat in a timely and professional manner. Track and follow up on issues related to job submissions, profile marketing, documentation, and onboarding delays. Coordinate with the internal Bench Sales and documentation teams to escalate and resolve candidates' concerns. Maintain accurate and detailed records of queries, issues, resolutions, and follow-ups. Ensure clear and transparent communication with candidates during each phase of the bench sales process. Proactively check in with consultants to ensure satisfaction and identify any ongoing support needs. Create and update support documentation and FAQs to reduce repetitive queries. Requirements: Bachelor's degree in Communications, Business, or related field. 1–2 years of experience in a customer support or operations role (preferably in US IT staffing or bench sales). Excellent verbal and written English communication skills. Ability to remain calm and solution-focused under pressure. Familiarity with work authorizations such as H1B, OPT, CPT, GC, and the US recruitment process. Comfortable working in US time zones (EST). Show more Show less