Complaint Officer

Axis Bank

1 - 3 years

1 - 3 Lacs

mumbai suburban

Posted:None| Platform:

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Skills Required

client onboarding escalations complaint handling query resolution kyc verification handling customer queries account opening customer queries resolution

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Handle customer complaints and queries in a timely and professional manner.
Conduct thorough investigations into customer grievances, identify root causes, and implement corrective actions.
Collaborate with internal teams to resolve complex issues related to account opening, client onboarding, KYC verification, query resolution, and escalations.
Ensure effective communication with customers throughout the process from initial contact through closure.
Maintain accurate records of all interactions with customers using CRM software.

Desired Candidate Profile

1-3 years of experience in complaint handling or similar role within an NBFC industry.
Bachelor's degree (B.Com) or equivalent qualification in Commerce.
Strong understanding of account opening procedures, client onboarding processes, KYC verification requirements, query resolution techniques.
Excellent written and verbal communication skills for effective interaction with customers.

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