Community Support Associate

We are seeking a detail-oriented and proactive Customer Support and Logistics Associate to manage and streamline order processing, customer inquiries, outgoing shipments, and warehouse operations. The ideal candidate will also be responsible for liaising with courier partners and overseeing the integration of software solutions to optimize logistics processes.

Key Responsibilities

• Customer Request Management:

  Handle inquiries, resolve product/order issues, and ensure a positive customer experience.

• D2C Order Processing & Coordination:

  Manage daily orders, coordinate with the warehouse for timely dispatch and accurate delivery.

• B2B Courier & Logistics Coordination:

  Address shipment/delivery issues with courier partners, follow up on Non-Delivery Reports (NDR).

• Inventory & Warehouse Support:

  Assist in inventory management, stock records, and goods flow with the warehouse team.

• Software & PR Package Management:

  Oversee logistics software, improve processes, and ensure timely PR package dispatch.

Key Skills & Qualifications

• Bachelor's degree in Business, Logistics, Supply Chain, or a related field.
• 1-3 years experience in customer support, logistics coordination, or similar roles.
• Excellent communication skills, both written and verbal.
• Problem-solving skills with a proactive approach to resolving issues.
• Ability to work with cross-functional teams.
• Familiarity with integration software and logistics aggregation tools is a plus.