We are seeking a detail-oriented and proactive Customer Support and Logistics Associate to manage and streamline order processing, customer inquiries, outgoing shipments, and warehouse operations. The ideal candidate will also be responsible for liaising with courier partners and overseeing the integration of software solutions to optimize logistics processes. Key Responsibilities Customer Request Management: Handle inquiries, resolve product/order issues, and ensure a positive customer experience. D2C Order Processing & Coordination: Manage daily orders, coordinate with the warehouse for timely dispatch and accurate delivery. B2B Courier & Logistics Coordination: Address shipment/delivery issues with courier partners, follow up on Non-Delivery Reports (NDR). Inventory & Warehouse Support: Assist in inventory management, stock records, and goods flow with the warehouse team. Software & PR Package Management: Oversee logistics software, improve processes, and ensure timely PR package dispatch. Key Skills & Qualifications Bachelor's degree in Business, Logistics, Supply Chain, or a related field. 1-3 years experience in customer support, logistics coordination, or similar roles. Excellent communication skills, both written and verbal. Problem-solving skills with a proactive approach to resolving issues. Ability to work with cross-functional teams. Familiarity with integration software and logistics aggregation tools is a plus.

● Job Title: Community Support Associate ● Location: New Delhi, India ● Experience Level: 1-3 years ● Employment Type: Full-time About d'you Rooted in science and driven by innovation, we craft premium skincare solutions that resonate with the modern consumer. We make science-forward, multi-active skincare products that actually work. Our mission? To demystify skincare and make it both effective and enjoyable. Our tone? Warm, witty, and real. Our community? Loyal, sharp, and growing fast. Role Overview We are seeking a detail-oriented and proactive Community Support and Logistics Associate to manage and streamline order processing, customer inquiries, outgoing shipments, and warehouse operations. The ideal candidate will also be responsible for liaising with courier partners and overseeing the integration of software solutions to optimize logistics processes. Key Responsibilities ● Customer Request Management: Handle inquiries, resolve product/order issues, and ensure a positive customer experience. ● D2C Order Processing & Coordination: Manage daily orders, coordinate with the warehouse for timely dispatch and accurate delivery. ● B2B Courier & Logistics Coordination: Address shipment/delivery issues with courier partners, follow up on Non-Delivery Reports (NDR). ● Inventory & Warehouse Support: Assist in inventory management, stock records, and goods flow with the warehouse team. ● Software & PR Package Management: Oversee logistics software, improve processes, and ensure timely PR package dispatch. Who You Are ● Bachelor's degree in Business, Logistics, Supply Chain, or a related field. ● Proven experience in customer support, logistics coordination, or similar roles. ● Excellent communication skills, both written and verbal. ● Ability to work with cross-functional teams. ● Familiarity with integration software and logistics aggregation tools is a plus. ● Problem-solving skills with a proactive approach to resolving issues. Why You'll Love Working with Us At d'you, creativity meets science. Our team thrives on collaboration, innovation, and a shared passion for skincare. You’ll be part of a tight, driven team where your ideas matter. We move fast, dream big, and don’t do boring. You’ll get to shape one of India’s most exciting modern beauty brands - and have a little fun along the way.